Try Microsoft Edge, a fast and secure browser that's designed for Windows 10 Get started
Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.
When you connect your Zune player or you sync content with the Zune Music + Video software, you get the following error message:
The Zune software can't access important data on your Zune. Try disconnecting and reconnecting it. If the problem persists, contact customer support.
Try one or more of the following until the issue is resolved.
Restart the Zune player
Follow the instructions for the kind of player that you have:
Update the Zune device to the current device software
Connect the Zune player to a computer that has the current Zune software installed, and then update the device to the current device software.
Erase the Zune device, and then resync the content
Please Confirm. Are you sure you want to erase the contents of the connected Zune?
The "Erase All Content" message will be displayed. This process may take several minutes. Don’t move or disconnect the Zune device until the message disappears.
Thanks for your feedback!
Provide feedback for this topic
Would you like to contact Support regarding the ""The Zune software can't access important data on your Zune" error message" issue you were reading about or a different issue?