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Download or reinstall the Zune Music + Video software and Zune player software

Note As of November 15, 2015, the Zune service has been discontinued. This may cause errors when attempting to stream or download content or update the service. For more information, see the Zune retirement FAQ.

Overview

The Zune Music + Video software is free and is necessary to sync content from a computer to a Zune player or Windows Phone.

Note A software disc is no longer included with the newer Zune players.

The Zune player software is also free and should be updated from time to time to get the latest improvements for your Windows Phone 7.

Download or install the Zune Music + Video software

Download and save the most recent version of the Zune software package. To do this, click here.

If the computer doesn’t have Internet access

If you want to install the software onto a computer that doesn't have Internet access, follow these steps:

  1. On a computer that does have Internet access, download and save the most recent version of the Zune software package. To do this, click here.
  2. Copy the files onto a removable storage device (hard drive, CD, DVD, or USB flash drive), and copy the files onto the computer that doesn’t have Internet access. Then, install the software.

To learn more about accessing Zune services by location, see the Availability of Zune software and services by location page.

Remove and reinstall the Zune software

There are two ways to uninstall and reinstall the Zune software: automatically and manually.

Automatic method

For all versions of Windows 8

To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link, below. Then, click Run in the File Download dialog box and follow the steps in the wizard.

Diagnose and fix this problem

Microsoft Fix it 20059

Notes

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you're currently not using the computer that has the problem, you can save the automatic fix to a flash drive or a CD. Then, you run it on the computer with the problem.

If this Fix It solution didn't work for you, consider checking your computer for issues that may be preventing programs (like Zune) from installing correctly before proceeding with the steps below. To do this, go to Fix problems with programs that can't be installed or uninstalled.

For all versions of Windows 7, Windows Vista, and Windows XP

Automatic method

To remove and reinstall the Zune software automatically, click the Diagnose and fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.

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