Funds remaining on the current Microsoft account will not move with your gamertag. You must spend the funds before you can transfer your gamertag.
The gamertag was not created or changed within the last 30 days. If you try to move a gamertag before 30 days have passed since you created or changed it, you’ll get the error “Sorry, we can't change your Microsoft account right now.”
The gamertag has not been moved within the last 30 days. If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the error “Sorry, we can't change your Microsoft account right now.”
The current Microsoft account can have an Xbox Live subscription associated with it, but no other subscription (such as Office 365). Sign in at account.microsoft.com to see if this is the case.
The current Microsoft account has only one billing account associated with it. If you have ever made purchases in more than one country, have subscriptions such as Office 365, or have bought an app through the Windows Store, you may have more than one billing account. Go to account.microsoft.com to find out.
Target Microsoft account:
The target account cannot have any of the following associated with it:
An Xbox Live profile
A billing account or any subscription of any kind
An Office 365 subscription
OneDrive paid storage
Any past purchases from the Windows Store
Any other non-Xbox subscription
Note It is not possible to merge your gamertag with another already existing Microsoft account that has had a subscription of any kind. Creating a new Microsoft account is the best way to transfer your gamertag.
Create a new Microsoft account (if needed)
If you don’t already have the Microsoft account that you want to transfer your gamertag to, go to account.microsoft.com and click Sign up now. (If you’re signed in to an existing Microsoft account, you’ll have to sign out first.) Follow the instructions to create a new account.
Move your Xbox profile to another Microsoft account on Xbox 360
If both the current and target Microsoft accounts meet the conditions outlined above, you can move your Xbox profile and gamertag by following these steps:
Sign in to your profile on your Xbox 360 console.
Go to Settings and select Account.
Scroll right to Your Information and select Account Security.
Select Change Microsoft account, and then select Yes.
Enter the password for the Microsoft account that's currently associated with your gamertag, and then select Sign in.
Enter the email address and the password for the new Microsoft account that you want to associate with your gamertag, and then select Sign in.
Select Yes, change to continue.
Select Update Contact Information to update your contact information or Done to finish.
Resolve error 8014013, "The Microsoft account you're switching to is already linked to another Xbox account"