Update your Internet browser for My Account functionality

Overview

The Xbox.com My Account page makes extensive use of a new technology for functionality of your account.

Note All of your My Account functionality is also available via your console.

Problem

If you can’t see the My Account page, it may be because of a problem with the combination of your operating system and your browser.

Solutions

To fix the problem so that you can use My Account, follow these steps:

  1. Check to see if your operating system is on the list of supported operating systems.
  2. Check your browser to see if it’s on the list of supported browsers.
    1. Chrome and Firefox should automatically update to the latest version, unless you’ve disabled auto update. If it has been disabled, check your browser support for how to turn it on.
    2. For Internet Explorer, go to Download Internet Explorer. If you need an updated browser, this page will give you a link to download the latest version.

Supported browsers and operating systems

Supported browsers

You’ll need an updated browser for the My Account page to function. The latest versions of Firefox, Chrome, and Internet Explorer will all function fine.

These browsers also support cross-origin resource sharing (CORS), which protects against cross-site scripting. CORS is supported by all browsers based on the following layout engines:

  • Gecko 1.9.1 (Firefox 3.5, SeaMonkey 2.0, Camino 2.1) and above.
  • WebKit (Initial revision uncertain, Safari 4 and above, Google Chrome 3 and above, possibly earlier).
  • MSHTML/Trident 6.0 (Internet Explorer 10) has native support. MSHTML/Trident 4.0 and 5.0 (Internet Explorer 8 and 9) provides partial support via the XDomainRequest object.
  • Presto-based browsers (Opera) implement CORS as of Opera 12.00 and Opera Mobile 12, but not Opera Mini.

Supported operating systems

Supported operating systems for the My Account page include the following:

  • Windows 7
  • Windows 8
  • Mac OS X Lion
  • Mac OS X Mountain Lion
  • Mac OS X Snow Leopard

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