Manage your Microsoft account FAQ

QuickLink

Sign in with your email and password to manage your Microsoft account.

Overview

Your Microsoft account is the account you use to manage your interactions with Xbox Live and other Microsoft services, including Outlook.com, OneDrive, Skype, Windows 8, Windows Phone, Xbox Music, and more. This central account allows you to manage your purchases, billing information, and content from a single account.

This article will direct you to resources to learn more about managing your Microsoft account.

Topics

How do I create a Microsoft account?

If you use an email address and password to sign in to Microsoft services such as Hotmail, Outlook, Messenger, or Xbox Live, you have a Microsoft account. If you know this email address and password, you should be able to sign in to your Microsoft account.

If you don’t have a Microsoft account, you can easily create one by visiting the Microsoft Create an account page. You can use any email address you already have and use regularly, or we’ll help you create a new @outlook.com email address. If you want to use an email address such as @gmail.com, we’ll send you a confirmation email to make sure we have it right.

How do I manage the password I use to sign in?

Change your password

You may want to change your password periodically to keep your account secure. To do this, see Change your Microsoft account password.

Recover your password if you've forgotten it

Because many of our Xbox users save their passwords on their consoles, it’s understandable that sometimes those passwords are forgotten. Learn how to reset or recover your password.

Use your password to manage console sign-in preferences

Xbox gives you the ability to save your password on your console so you don’t have to sign in every time. Learn how to manage your sign-in preferences on the Xbox 360 and Xbox One consoles.

Remove your password from consoles where it was previously saved

What is Microsoft account security information and how do I manage it?

When sensitive account information, such as a password or contact details, is being changed, we send a security code to a phone number or email address on file to make sure that the person making the change is the account owner. The contact details are what we call “security information.” All accounts must have at least one contact method, though we encourage including both a phone number and an email address in case you lose access to one of them.

Learn how to:

You use security information to:

  • Control access to your account or activities on Xbox.com, your Xbox 360 console, Xbox Live, Windows, and other places where your Microsoft account is used.
  • Keep your account safer and help you reset your password.
  • Provide a way for us to reach you to reestablish appropriate control of your account if you forget your password, or if someone tries to access your account. It's a good idea to keep this information up to date. We'll only use it to protect your account.

What do I do if I get an error when signing in?

If you know your Microsoft account information but still can’t sign in to your account, first confirm that there are currently no Xbox Live service alerts.

If there are no current service alerts, browse a list of possible errors for information about common sign-in and Microsoft account error messages. If you don’t see your error listed, use the Error & status code search tool to look up the error code and find more information about that specific error.

Where can I manage the subscriptions and purchases associated with my Microsoft account?

You can manage all of your subscriptions and payment instruments and view your purchase history when you sign in on account.live.com. Browse a wide range of support articles regarding your billing questions.

How can I close my Microsoft account?

If you want to close your Microsoft account, you can find out what steps to take at How to close your Microsoft account. You can re-open a closed account within 60 days. After 60 days, the account and all associated details will be permanently deleted from our systems.

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