Update all of your Microsoft account security information

QuickLink

Sign in to your Microsoft account to update the phone number or email address you use as security information.

Overview

This page describes how to remove and replace all of the security information in your Microsoft account if you’ve lost access to it. This might happen if you get a new phone number or email address and then forget to update your security information.

Security information consists of an email address and/or phone number that you provide to us, which we use to verify your identity in case you need to make changes to your account. For more information, see Microsoft account security information overview.

Update the security information for your Microsoft account

To remove and replace all of the security information for your Microsoft account, follow these steps.

Note If you’ve removed and replaced your security information within the last 30 days, you’ll have to wait until the 30-day period is over before you can do it again.

  1. Go to Protect your account and sign in to your Microsoft account.
    The security code prompt appears.
  2. Choose I don't have any of these, and then tap or click Next.
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  1. Follow the instructions to add and verify new security information.
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After you’ve updated all of your security information

The update takes 30 days, and during that time you won’t be able to do certain things with your account. Here’s what to expect after you’ve updated your security information:

  • The security information you chose to remove will be deleted in 30 days. During that time, we’ll send notifications to the phone number or email address that’s being removed, in case an attacker is attempting to remove your information.
  • We’ll send you a notification to let you know when your 30 days are over so you can add your new phone number or email address.
  • We can’t expedite this process.
  • You’ll be able to continue using your console during the 30-day waiting period, but you won’t be able to make changes to your password or use your account to make purchases online.
  • You’ll be unable to make security changes to your account or manage parental controls online.

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