Update your Microsoft account security contact information for Xbox Live

If you created your Microsoft account security information months or years ago, you may no longer have the phone number or email address that you used when you created those security proofs. This can be a problem if you need to update the security information or prove account ownership. You can submit a request to have that security information (phone numbers, email addresses, plus “trusted PCs”) removed from your account and then create new information.

If you choose to have all your security information removed, messages are sent to every phone number and email address associated with your account. This is done for your protection, and the process takes 30 days to complete. You will not be locked out of the Xbox Live service during this time.

Notes

  • The process of resetting your security information is designed to make sure that your account isn’t being accessed by an unauthorized user and to safeguard your account information (including any credit card information associated with your account).
  • Xbox Support cannot expedite this process.
  • As an alternative, you have the option of creating a new account at any time. However, once your existing account has been recovered, the two accounts can’t be merged (for instance, any achievements earned or gamerscore points accumulated through your new account can’t be added to your old account).

To replace all the security information for your Microsoft account, follow these steps:

  1. Go to Help us protect your account and sign in to your Microsoft account.
    The security code prompt appears.
  2. Choose I don't have these any more from the drop-down list, and then tap or click Next.
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  1. Follow the instructions to add and verify new security information.

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