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You can’t sign in to your Xbox One console after changing your password

Use the solutions on this page if you can’t sign in to your Xbox One console after you have changed your Microsoft account password.

Solutions

This problem may occur because your console had not received the new password information for your Microsoft account when you tried signing in.

Important Before you try these solutions, make sure you can sign in to your Microsoft account online. Here’s how:

  1. Go to account.xbox.com
  2. Select Sign in at the top right corner, and then enter your Microsoft account email address and new password.

If you don’t remember which email address you use to sign in to your Microsoft account, use the Lost Account Solution.

Solution 1: Restart your console

  1. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Select Settings.
  3. Select Restart console.
  4. Select Yes to confirm.
  5. Try to sign in again.

Solution 2: Remove and then re-add your account to the console

Step 1: Remove your account from the console

  1. Scroll left on the Home screen to open the guide.

    Note Double-tapping the Xbox button will open the guide from any other screen on the console.

  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Remove accounts.
  5. Select your account, and then confirm removal.

    Note You may need to repeat the account removal process up to five times to clear the account from the list.

Step 2: Reboot your Xbox One console

  1. Scroll left from Home to open the guide.
  2. Select Settings.
  3. Select All Settings.
  4. Under Account, select Restart console.

Step 3: Re-add your account to the console

  1. Scroll left from Home to open the guide.
  2. Select Sign in.
  3. Select Add & manage.
  4. Select Add new.
  5. Enter your Microsoft account email address and password.
  6. Complete the personalization settings on the next several screens.

If you keep experiencing the problem, contact Xbox Support.

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