You've forgotten your Xbox One passkey
If you've forgotten the passkey that you use to sign in to your Xbox One console or that you have set for purchases or managing child accounts, you can resolve this issue using your Microsoft account password.
If you've forgotten your Microsoft password, you can
reset your Microsoft account password.
To use your Microsoft account password to reset your passkey, follow these steps:
When you are prompted to enter your passkey on the console, enter any six-digit combination three times.
After you enter a passkey three times, Xbox One will prompt you to enter your Microsoft account password. Type your password.
Make a new passkey.
Enter a new passkey, and then enter it again to confirm.
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