Share this page

You've forgotten your Xbox One passkey

Overview

If you've forgotten the passkey that you use to sign in to your Xbox One console or that you have set for purchases or managing child accounts, you can resolve this issue using your Microsoft account password.

If you've forgotten your Microsoft password, you can reset your Microsoft account password.

To use your Microsoft account password to reset your passkey, follow these steps:

  1. When you are prompted to enter your passkey on the console, enter any six-digit combination three times.
The passcode entry screen includes a number pad and the words 'Using your controller or remote, enter your 6-digit passkey.'
  1. After you enter a passkey three times, Xbox One will prompt you to enter your Microsoft account password. Type your password.
The password entry screen, with on-screen keyboard
  1. Select Make a new passkey.
The 'Want a new passkey?' screen includes options for 'Not right now' and 'Make a new passkey,' which is highlighted.
  1. Enter a new passkey, and then enter it again to confirm.
A screen with a number pad prompts you to enter your 6-digit passkey using your controller or remote.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "You've forgotten your Xbox One passkey" issue you were reading about or a different issue?

Share this page