Make your Xbox Live account more secure

Online safety and privacy are top priorities on Xbox Live. If you’re wondering how to maximize your online security, we have some suggestions to help.

This topic contains the following sections:

Learn about the risks to your account

Understand how malicious hackers operate

Malicious hackers use a variety of techniques when they try to access others’ accounts. The more you know about the methods they use, the more you can help keep your account and personal information secure.

Let’s start by learning about how malicious hackers work and how they use phishing, malware, and social engineering techniques to steal personal information. Find out how to help secure your Xbox Live account by learning about malware, phishing, and social engineering.

How your Xbox Live account can be stolen

Take steps to help protect your account

Help protect the information in your Microsoft account

You need a Microsoft account to sign in to Xbox Live. There’s personal information, including billing information, stored in your Microsoft account, and we want to work with you to best protect that information.

How to protect your Microsoft account

Help secure your Microsoft account and your computer

Learn how to control access to your Xbox Live account by setting a pass code or passkey, or requiring your Microsoft account password to sign in to your profile.

Control access to your Xbox Live account

Find additional information regarding pass codes for Xbox 360 and passkeys for Xbox One.

Additional Microsoft account security steps

Add security information

Read about security information and how it helps keep your account secure. Learn how to add new security information or update existing security information.

Manage security information for your Microsoft account

Learn what to do if your account is compromised

Watch for signs that your account is compromised

When you sign in to Xbox Live, you might see a message stating that your account was last signed in to on a different console. If you were gaming at a friend’s house, this may be okay. But if not, you should take steps to help secure your account.

Your gamertag was last signed in on another console

Take action to recover your account

If you suspect that your Xbox Live account has been compromised, there are a few things you can do to help safeguard your account and personal information.

Learn what to do if you suspect that your account has been compromised.

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