Xbox 360 console doesn't prompt you for a security code

QuickLink

Sign in to set up an app password for your two-step verification-enabled account.

I turned on two-step verification. How do I sign in to my Xbox 360 when it doesn’t ask me for a security code?

The Xbox 360 console can't prompt you to enter a security code when you try to sign in. To sign in on Xbox 360 when using two-step verification, you must create an app password. You'll use the app password instead of your Microsoft account password to sign in on your console. Here's how to create an app password:

Set up an app password

  1. Sign in to your Microsoft account.
  2. Under Protect your account, scroll down to App passwords.
  3. Select Create a new app password.
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  1. Note the system-generated app password. Enter this app password on your Xbox 360 console when you're prompted for a password.
  2. Important We recommend that you save this password in a safe place.

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  1. To save this password on your console, check the box when you're asked if you want to save your password.

Change an app password

You may want to change your app password to help improve the security of your account. Here's how:

  1. Sign in to your Microsoft account.
  2. Under Protect your account, scroll down to App passwords.
  3. Select Remove existing app passwords.
    Note This removes all app passwords you've created for your various devices or apps. You'll need to replace them all individually.
  4. Follow the steps in Set up an app password, above, to set up a new app password.

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