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Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under 18 years old, Xbox is required to request parental consent for you to use Xbox Live.

If you're an adult, but you got a message asking for parental consent, it's because you're a child in your Microsoft family. Even if you're over the age of 18, you can still be a child in Microsoft family.

Solution

If you're under the age of 18, follow the steps on your console to have your parent sign in and add you to a Microsoft family.

If you're over the age of 18, have your parent remove you from the family. They'll have to sign in to account.microsoft.com/family, select your profile, and select remove.

If you're unable to clear the message, contact Xbox Support.

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