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Why you're being asked for parental consent

If the date of birth on your Microsoft account shows that you're under 18 years old, Xbox is required to request parental consent for you to use the Xbox Live service.

If you're an adult and a resident of the United States but you got a message asking for parental consent, you can fix the date of birth on your account by verifying that you're an adult.

Solution

Resolve this issue by updating your date of birth on your Microsoft account. Use the appropriate steps for your situation.

You are prompted for parental consent on the Xbox One console

  1. If you are being prompted for parental consent while using your Xbox One console, select I'm an adult, why am I seeing this? at the end of the message.
  2. Follow the instructions provided. You will be asked to provide a US-based credit card to validate that you're an adult.
    Note We will not save this credit card information. United States regulations under the Child Online Privacy Protection Act (COPPA) require that you verify that you're an adult.
  3. After validating your age, correct the date of birth on your account.

If you get this message and you live outside the United States, you must have a US-based credit card to validate that you are an adult or update the country on your Microsoft account to indicate that you're not a resident of the United States. (We will not save the credit card information.)

If you're unable to clear the message, contact Xbox Support.

Use a browser to update your date of birth

  • If you live in the United States:

    If the date of birth on your account incorrectly indicates that you're between 14 and 18 years old and you live in the United States, you can correct your birthdate online. Here's how:

    1. In a browser, go to My Account.
    2. If needed, sign in to the Microsoft account you want to change.
    3. Select Your info, and then select Edit your personal info.
    4. Enter your correct birthdate.
    5. Follow the instructions to provide a US credit card as age verification. (We will not save the credit card information.)

    If the date of birth shows that you are age 13 or younger, your account is subject to COPPA and requires additional validation. You will need to follow the instructions at How do I change the birth date on a Microsoft account?

  • If you live outside the United States or do not have a US credit card

    If you live outside the United States or don't have a valid US credit card, follow the instructions at How do I change the birth date on a Microsoft account?

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