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Service center addresses for Xbox One and Xbox 360

The addresses below are Microsoft's authorized service centers for Xbox consoles, Kinect sensors, and accessories. However, prior to sending any shipments to an authorized service center, you must have an approved service order. Any shipments to a Microsoft authorized service center without a service order will be returned unrepaired and may be subject to a return shipping and handling fee. As these shipments are unauthorized, Microsoft bears no responsibility on the shipment, which could be lost, damaged, or unreturned.

Visit the Xbox warranty and registration FAQ for more information about how to register your device. Upon registration, visit Getting your Xbox console or Kinect sensor serviced to create a service order for your device.

Xbox One/Xbox 360 Americas service center addresses

United States
MS Returns Center
5700 South International Parkway
McAllen, TX 78503

Canada
MS Returns Center
c/o Telmar Network Technology, an iQor Company
99 Signet Drive, Suite 200
Toronto, ON M9L 1T6
Canada

Colombia
Complejo Logístico San Diego
Km 1.5 Vía Siberia - Funza Complejo Logístico San Diego
Bodega 7C
Cundinamarca
Colombia
250020

Mexico
Flextronics Manufacturing Mex SA de CV
Carretera a la Base Aerea No. 5850
Edificio 1 / FULFILLMENT
Residencial La Mora, CP 45136
Zapopan, Jalisco
Mexico

Brazil
Tel-NT Brasil Comércio De Equipamentos De Telecomunição Ltda
162, Antonio Felamigo Street
Macuco/Valhinhos/SP 13279-452
Brasil

Chile
iQor Global Services Chile, SpA / UPS Santiago
Carretera Gral. San Martin 9260
Santiago
Chile

Xbox One/Xbox 360 Asia and Pacific service center addresses

Australia
Quantium Solutions (Australia) Pty Ltd (Reg. No. 56 052 374 606)
Lot 1, Keylink Industrial Estate North,
395 Pembroke Road,
Minto NSW 2566 Australia

China
Jabil Circuits (Suzhou) Pte Ltd
No. 8, Weiwen Road, Weiting Town, Suzhou Industrial Park
Jiangsu, China 215021

New Zealand
UPS 
120 Pavilion Drive, Airport Oaks 
Manukau, Auckland 2150

Singapore
Aperia (Annex)
12, Kallang Ave
#03-23, Singapore 339511

(Walk-in center for reserved console exchange only)
12 Kallang Avenue, Aperia, #03-23 Singapore 339511
Open hours: Mon-Sat 10 A.M. – 7 P.M.

Hong Kong
Bester International Transportation (H.K.) Co., Ltd.
Unit 1-12, 10/F, Mita Centre
No. 552-566 Castle Peak Road
Kwai Chung, N.T. Hong Kong

(Walk-in center for reserved console exchange only)
Kar Kar Redemption Center
17F Prosperity Center
982 Canton Road Mong Kok KLN
(MTR Mong Kok station Exit E1)

Korea
Myung Information Technologies
168 Gwahaksaneop 3-ro, Ochang-eup, Cheongwon-gu, Cheongju-Si
Chungcheongbuk-do 363-885, Korea

(Walk-in center for reserved console or Kinect exchange only)
Myung Information Technologies
Room No. 337 Electronic-world Third Floor
109 Cheongpa-ro, Yongsan-gu, Seoul, Korea (140-877)
Tel: 02-3273-9700
Open hours: Mon-Fri 9:30 A.M. – 5:30 P.M.

Taiwan
UPS
Best International Transportation Co., Ltd.
Room 5A31, 5F, No. 8-1, Hangqin N. Road, Dayuan Township
Taoyuan County, Taiwan (R.O.C.) 33758

Japan
Quantium Solutions (Japan) Inc
N-7, 3F, Prologis Park Tokyo-Ohta,
1-3-6 Tokai, Ohta-ku, Tokyo 143-0001 JAPAN

India
Once the order has been created, the service center will contact you within two business days to arrange for a delivery. If you miss their call, contact them using the following information to get a confirmation of the delivery date and time:
Service center: Ensure Services
Contact number: 044-30287938
Opening hours:
Mon. to Fri.: 10:00 A.M. – 5:30 P.M.
Sat.: 10:00 A.M. to 1:00 P.M.
Email address: centralcc@ensureservices.in

Xbox One/Xbox 360 Europe and Middle East service center addresses

Europe (including the UK and the Channel Islands), and UAE
European Repair Centre
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic 

Israel
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic 

Turkey
iQor After Market Services
TEPE PRIME IS VE YASAM MERKEZI
DUMLUPINAR BULVARI
NO: 266 C BLOK NO: 31
ANKARA / TÜRKIYE

Saudi Arabia
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic

United Arab Emirates
Teleplan Prague s.r.o.
Na Dlouhém 82
251 01 Říčany-Jažlovice
Czech Republic

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