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How to cancel auto renewal on your Xbox Live Gold membership

Cancel auto renewal on your Xbox Live Gold membership Sign in to your Microsoft account to cancel auto renewal.

Cancel auto renewal

To cancel your membership at the end of its current term, turn off automatic renewal by following these steps. With auto renewal turned off, your payments will stop and your membership will expire at the end of its term.

  1. Sign in to Xbox Live using your Microsoft account.
    Make sure that you sign in using the Microsoft account associated with the Xbox Live account that you want to manage. If you don’t know the Microsoft account email or password, see Find your Microsoft account email address or password.

Note You may be asked to verify that you’re the account owner by receiving a security code via text or email and then entering it online.

  1. Choose the subscription for which you want to cancel your auto renewal payment and click Cancel automatic payment.
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  1. Click Continue.

If you don’t see an option to cancel automatic payment, auto renewal is already turned off. If you don’t see your subscription, make sure you're signed in to the correct account. If you are trying to manage a subscription for your child, you must sign in to your child’s account to turn off auto renewal.

Note If you have the Xbox 360 Entertainment For All Plan (formerly "2 Year Xbox Live Gold Contract") and it's before the end of the two years, you're effectively canceling the membership and will be charged an Early Termination Fee and any applicable taxes. At the end of your two-year agreement, your account will not be renewed automatically. Auto renewal is not activated to renew your membership when the contract ends. If you accidentally canceled your Xbox 360 Entertainment For All Plan, contact Xbox Support for help reactivating your membership.

End your membership immediately

To cancel your membership immediately, contact Xbox Support. If you cancel immediately, you lose access to the service for the remainder of your paid subscription period.

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