How to troubleshoot the Xbox Quick Charge Kit

Overview

When you use the Xbox 360 Quick Charge Kit, you experience one of the following issues:

  • The Xbox 360 Rechargeable Battery Pack does not charge.
  • The battery pack takes a long time to charge.
  • The charge kit does not turn on.
  • The lights on the charge kit do not illuminate correctly.

This article describes how to troubleshoot problems with the Xbox 360 Quick Charge Kit.

Solutions

To troubleshoot problems with the Xbox 360 Quick Charge Kit, try the solutions associated with each symptom below.

The LED does not illuminate after you insert a battery pack

This issue occurs if the battery pack is defective or the charge kit does not identify the battery pack as an Xbox 360 Rechargeable Battery Pack.

If this issue occurs, safely discard the battery pack, and replace the battery pack with a new one.


The LED illuminates red and then turns off after you insert the battery pack

This issue occurs if the battery pack cannot hold a charge.

Note During the first 15 minutes of charging, if the charge kit determines that the battery pack can’t be charged, the red LED will turn off.

If this issue occurs, safely discard the battery pack and replace the battery pack with a new one.


The LED illuminates green and then turns off if no battery pack is inserted

The charge kit is working correctly. After you connect the power cord, both LED lights illuminate green for one second to indicates that the charge kit is turned on. The charge kit is ready to charge a rechargeable battery pack.


The LED does not illuminate when the power cord is plugged in

This issue occurs if the charge kit or the AC power cord is defective.

To troubleshoot this issue, try these steps:

  • Make sure that the AC power cord is fully inserted into the base of the charge kit.
  • Unplug the AC power cord from the AC outlet. Examine the AC power cord for any visual defects. If you find any defects, do not use the AC power cord. Discard the cord, and replace the AC power cord with a new one.


The charge kit makes a buzzing or humming sound

The charge kit is working correctly. If the battery pack is fully charged but remains attached to the charge kit, the charge kit may emit a faint buzzing or humming sound.


The charge kit takes a long time to charge the battery pack

Typically, the charge kit will charge a battery pack in four hours, though actual charging times may vary. If charging takes significantly more time than four hours, such as seven hours, one of the components may be defective.

To troubleshoot this issue, try these steps:

  • Examine the charge kit for any visual defects. If you notice any leakage, such as a powdery substance coming from the battery pack, the battery pack is damaged. Do not use the battery pack if it is leaking. Safely discard the battery pack, and replace the battery pack with a new one.
  • If the charge kit feels hot when it is charging a battery pack, the battery pack may be damaged. Safely discard the battery pack, and replace the battery pack with a new one.

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