Set up and use the Wireless Headset with Bluetooth

The easiest way to install the Xbox 360 Wireless Headset (with Bluetooth) software drivers is to connect to Xbox LIVE. If your console is connected to Xbox LIVE, skip to step 2.

If your console isn’t connected to Xbox LIVE, you can download the latest console software to your computer and install it on your Xbox 360 console. For the steps on how to do this, see Update your console software.

Before you can set up your headset, you may need to charge it. Here’s how:

1. Plug the charging cable that’s included with the headset into a USB port on your console. There are two USB ports on the front of your console behind an oval door.


2. Connect the other end of the charging cable to the headset’s power input. This is the smaller connector.


3. Turn on your console.

The lights on the headset flash green while charging in Xbox mode, and flash blue while charging in Bluetooth mode. Once charging is complete, the light will stop flashing.

Notes

• The headset isn’t functional when connected to the headset charging cable.
• The headset charges in either Bluetooth or Xbox mode.

Some limited edition versions of the headset include a charging cradle. When the headset is in the charging cradle, the light on the cradle flashes during charging and stops flashing once the charging is complete.

The easiest way to connect your headset to your console is to complete step 2. If you completed step 2, unplug the charge cable from the headset and skip to step 4.

Another way is to wirelessly connect your headset to your console:

1. Turn on your console.
   
2. Move the mode switch to Xbox (Green) on your wireless headset.

3. Press the power button on the headset for two seconds. The lights will flash green.

4. After the headset plays the startup sound, press and hold the headset’s connect button for two seconds.

5. Within 20 seconds of pressing the connect button, press and release connect button on your console.

The lights flash green three times once your headset is connected to your console. Your headset will now automatically connect to your console whenever you turn on your headset in Xbox mode.

Note If your headset doesn’t connect within 20 seconds, the lights resume flashing slowly. If this happens, repeat steps 4 and 5. The headset can take up to 10 seconds to connect to your console.

The headset is assigned a position on the ring of light around the console’s power button. Each connected controller is assigned to one of four positions, and each controller can have an associated headset.

If a controller is assigned to position 1, then the wireless headset is also assigned to position 1. If another headset is already assigned to position 1, your headset is assigned to position 2 on the ring of light.

If you want to change the position assigned to a headset, press the headset’s connect or power button to advance to the position you want. For example, to change a headset assigned to position 1 to position 3, press the connect or power button twice.

Note To see a video tutorial that shows how to assign your wireless headset to another controller, see the “Assigning the wireless headset to another controller” video in the “Video tutorials” section at the bottom of this article.

Notes

• You can connect up to four wireless headsets to a console at one time.
  
• Make sure there is an available (unlit) section on the ring of light, before you connect your wireless headset.
  
• If you want to connect multiple controllers and wireless headsets, connect a wireless headset first, then the corresponding controller.
  
• A wired headset takes precedence over a wireless headset. A wireless headset can’t be associated with a controller that’s connected to a wired headset. To use a wireless headset instead, unplug the wired headset and then repeat the wireless connection steps in Step 3: Connect your wireless headset to your console.
  
• A controller is not required for the headset to work with the console.
  
• Your headset is wirelessly connected to only one console at a time. You can connect to a new console at any time, but your connection to the previously connected console will be lost.

Before you use your wireless headset, you may need to swap out the ear gel for another size. Three ear gels in different sizes are included with your headset, so you can choose one that’s comfortable.

Insert an ear gel

1. Remove the included ear gel by gently pulling it off of the speaker.
2. Select an ear gel, center it over the speaker, and then gently push the gel until it snaps into place. The surface of the speaker is slightly recessed below the lip of the ear gel.

Put on your headset

1. Press the power button on the headset for 2 seconds to turn it on.
2. Hold the headset in one hand with the speaker facing you.
3. With your other hand, hold the ear loop and snap the loop into place at the base of the speaker. The ear loop is reversible, so you can wear the headset on your left or right ear.
4. Fit the headset over either ear so that the ear loop hooks over your ear and the ear gel rests comfortably in your ear. If the headset isn’t comfortable, take off the headset and try using a different ear gel. The ear gel is not meant to go into your ear canal; it is designed to sit outside the ear canal.
5. Once the headset is comfortably on, adjust the volume, and start using your headset.

For the best microphone performance, make sure the headset points towards your mouth and is positioned as shown.

Once you’ve completed the setup steps, you’re ready to use the headset with your console. Here’s how:

1. Turn your console on.
2. Make sure the mode switch on your wireless headset is set to Xbox. For information on using the headset in Bluetooth mode, see Use the wireless headset with a Bluetooth device.
3. Press the power button on the headset.

The wireless headset works within 30 feet (9 meters) of the console. Objects between the controller and the console can reduce this range.

Note If you can’t hear someone when using in-game chat or private chat, see the Troubleshoot problems with Xbox LIVE chat  page.

Notes

• When you are done using the headset, press and hold the power button to turn it off. Turning off your console doesn’t turn off the headset.
• To adjust the volume, press the Volume Up or Volume Down button.
• Press the Mute button to toggle mute on and off. You can only mute your headset in Xbox mode.
  
  Note To see a video tutorial that shows how to mute your headset, see the “Video tutorials” section at the bottom of this article.

• Clean your headset with a dry cloth. Cleaning solutions may damage the headset.
• Don’t allow the headset to get wet.

Your wireless headset has two low-battery charge indicators:

• When 30 minutes of time remains: Lights flash about twice per minute until five minutes remain.
• When 5 minutes of time remains: Lights flash continuously until the headset shuts off.

Notes

• It typically takes two hours to charge the battery on your headset.
• Make sure the battery is depleted before recharging it, in order to maximize the life of the battery.
• If the headset is not used for a long time, the battery may lose its charge. If this happens, recharge the headset.

1. Action/Mute
2. Volume +
3. Volume -
4. Power
5. Connect
6. Power input
7. Xbox (green)/Bluetooth mode (blue)

If the headset charging cable is connected to the headset and the battery fails to charge, the headset’s first two lights will flash in sequence (1, 1 and 2; 1, 1 and 2; and so on). Leave the headset connected for a while to see if the battery charges normally. If the lights on the headset continue to flash, contact Xbox Support using the Assistance information at the bottom of this page.

If the information in this article does not solve your problem, contact Xbox Support by clicking the “Contact us” link at the bottom of this page.