USB device doesn't work when connected to an Xbox 360 console

Problem

A device connected to a USB port on your Xbox 360 console doesn't work as expected, or the device isn’t detected.

This issue may occur for one or more of the following reasons:

  • The device isn’t compatible with Xbox 360.
  • The USB cable isn't connected correctly.
  • The USB cable is faulty.
  • The Xbox 360 console didn’t recognize the device during startup.
  • The USB device requires an external power supply.
  • The USB device is faulty.
  • The USB port on the Xbox 360 console is temporarily disabled by the over-current protection mechanism.
  • The USB port on the Xbox 360 console is faulty.

Note For information about how to use a USB flash drive as a memory unit on your Xbox 360 console, see Xbox 360 USB flash drive support. To troubleshoot USB flash drive issues, see USB Storage Device Support for Xbox 360.

USB ports on Xbox 360

USB ports on the back of the Xbox 360 console: How to remove a USB storage device from the USB port on the front of an Xbox 360 console.
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Solutions

To resolve this issue, try the following solutions.

Note Test your USB device after each solution to see if the device works. If one solution doesn't resolve the issue, go to the next solution.

Solution 1: Verify that the device is compatible with Xbox 360

The following devices are compatible with the Xbox 360 console:

  • Official Xbox 360 accessories
  • Most USB keyboards
  • Most digital cameras
  • Many portable music players
  • Many mass storage devices.

Solution 2: Troubleshoot the USB device

If the USB device is compatible with Xbox 360, troubleshoot the USB connection. Here’s how:

  1. Restart the Xbox 360 console.
  2. Disconnect the device from the USB port, and then turn off the console. After 5 to 10 seconds, turn the console back on. After the console has restarted, reconnect the device to the USB port.
  3. Turn off the console, remove the power cord from the power outlet, reconnect the power cord, and then turn on the console again.
  4. Disconnect any unnecessary devices from the console.
  5. Determine whether the USB device requires a separate power supply. If it does, attach the power supply.
  6. Connect the USB device to a different USB port on the console. If the device works in another USB port, the Xbox 360 console may require service.

If you still experience the problem, contact Xbox Support.

More information

USB ports on the Xbox 360 are protected by an over-current protection mechanism to reduce the risk of damage. An over-current situation may occur if the USB device that’s attached to the Xbox 360 console tries to draw too much power from the USB port. In these situations, the USB port temporarily turns off to prevent damage. The USB port resets after the device is disconnected.

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