USB device doesn't work when connected to an Xbox 360 console

Problem

A device connected to a USB port on the Xbox 360 console (such as a mouse, a controller, a keyboard, or a microphone) doesn't work as expected. Or, when you connect a device to a USB port on your Xbox 360 console, the device may not be detected, so you can’t use the device.

This issue may occur for one or more of the following reasons:

  • The device is not compatible with Xbox 360.
  • The USB cable isn't connected correctly.
  • The USB cable is faulty.
  • The USB device was not recognized during console startup.
  • The USB device requires an external power supply that isn't present.
  • The USB device is faulty.
  • The USB port on the Xbox 360 console is temporarily disabled by the over-current protection mechanism.
  • The USB port on the Xbox 360 console is faulty.

Note To use a USB flash drive as a Memory Unit on your Xbox 360 console, see USB flash drive support for Xbox 360. To troubleshoot a USB flash drive, see USB Storage Device Support for Xbox 360.

USB ports on Xbox 360

This illustrates the location of the USB ports on the back of the Xbox 360 console: This illustrates how to remove a USB storage device from the USB port on the front of an Xbox 360 console.
picture picture

Solutions

To resolve this issue, use the following methods.

Note Test your USB device after each method to see if the device works. If a method doesn't resolve the issue, go to the next method.

Method 1: Verify that the device is compatible with Xbox 360

Verify that the portable device is compatible with Xbox 360. The following devices are compatible with the Xbox 360 console:

  • Official Xbox 360 accessories
  • Most USB mouse devices and USB keyboards
  • Most digital cameras
  • Many portable music players
  • Many mass storage devices

Method 2: Troubleshoot the USB device

If the USB device is compatible with Xbox 360, troubleshoot the USB connection. To do this, follow these steps:

  1. Restart the Xbox 360 console.
  2. Disconnect the device from the USB port, and then turn off the console. After 5 to 10 seconds, turn the console back on. After the console has restarted, reconnect the device to the USB port.
  3. Turn off the console, remove the power cord from the power outlet, reconnect the power cord, and then turn on the console again.
  4. Disconnect any unnecessary devices from the console.
  5. Determine whether the USB device requires a separate power supply. If it does, attach the power supply.
  6. Connect the USB device to a different USB port on the console, and see whether the device works. If the device works in another USB port, the Xbox 360 console may require service.

If you still experience the problem, contact Xbox Support.

More Information

Each USB port on the Xbox 360 console is protected by an over-current protection mechanism to reduce the risk of damage. An over-current situation may occur if the USB device that is attached to the Xbox 360 console tries to draw too much power from the USB port. In these situations, the USB port will temporarily turn off to prevent damage. The USB port will reset after the device is disconnected.

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