Install and troubleshoot the Bonnaroo app


To watch Bonnaroo on your console, you need:

  • To be signed into an Xbox Live Account
  • At least 130 megabytes (MB) of available storage space.

On this page

Download and install the Bonnaroo app

  1. On your console, sign in with your Xbox Live gamertag.
  2. Go to Apps, and then select Browse Apps.
  3. Browse for Bonnaroo.
  4. Select Bonnaroo to download and install the app.
  5. After the download, the app automatically starts, and you can browse through the catalog and view details about the available content.

To start Bonnaroo later, go to Apps, select the My Apps tile, and then select Bonnaroo.

Use Family Settings to control access to content

If you use Family Settings to control which movies and TV shows can be watched through Xbox Live on your console, the Bonnaroo app will follow those settings. For example, if you prohibit R-rated movies or TV-MA-rated TV shows from being watched on your console, those movies and shows will be marked in the Bonnaroo app with a Restricted icon. To play a locked item, an adult must enter the Family Settings pass code.

For more information about how to restrict Xbox Live content using Family Settings, see Set parental controls for Xbox 360 and Xbox Live.

Troubleshoot Bonnaroo issues

The Bonnaroo app doesn't respond
Error messages

The Bonnaroo app doesn't respond

If the Bonnaroo app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "Bonnaroo app."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select Bonnaroo app.
  9. Select Confirm Download to download and install the app.

If you keep experiencing this problem, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the Bonnaroo app.

Connectivity errors

  • Bonnaroo has encountered an unexpected error.
  • Sorry, the video service isn't available right now. Please try again later.
    For more information, go to
  • Sorry Bonnaroo isn’t available right now.  Please try again later.  For more information, go to
  • Due to a potentially weak network connection, you may be experiencing longer load times than usual. Please wait for the video to load.

See Xbox Live Status to make sure there is no issue with the service provider.

If there is no issue and you receive this error message when you try to launch the Bonnaroo app or launch content within the app, wait for approximately one minute. Then, try to launch the app again.

If you continue to receive the error, please delete the Bonnaroo app and reinstall it.

If this does not resolve your problem, please contact Xbox Support.

For network troubleshooting support, please see Xbox Streaming Quality Solution for help.

Application errors

  • You need a controller for the next part.

Check to make sure your controller is turned on and connected to your console. If you’re having trouble connecting your controller, see Xbox 360 Wireless Controller disconnects or can’t connect for help.

Account errors

  • Returning to Sign-In screen. You must be signed into Xbox Live to access Bonnaroo.

This app requires a user to have Xbox Live account. Please sign in using a gamertag with an Xbox Live account or upgrade to Xbox Live to use the Bonnaroo app.

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