Troubleshoot CC:Stand-up app on Xbox Live

Overview

This article describes how to resolve problems with the CC:Stand-Up app on Xbox 360.

Xbox Live connection problems

If CC:Stand-up is not functioning smoothly on your console, you may have a connectivity problem. See Issues with connection speed or disconnects.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The CC:Stand-up app doesn't respond

If the CC:Stand-up app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "CC:Stand-up app."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select CC:Stand-up.
  9. Select Confirm Download to download and install the app.

If you keep getting this error, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use CC:Stand-up.

Connectivity errors

  • Sorry, the CC:Stand-Up service isn’t available right now. Please try again later. For more information, go to www.xbox.com/status
  • Sorry, the CC:Stand-Up server isn’t available right now. Please exit the application and try again later. For more information, go to www.xbox.com/status
  • The Application has encountered an unexpected error and will now exit.

Go to the Service Status page to ensure there is not an issue with the service provider.

If there is no issue and you receive this error message when you try to launch the CC:Stand-Up app or content within the app, wait for approximately one minute. Then, try to launch the app again.

If you continue to receive this error, delete the CC:Stand-Up app and reinstall. If this does not resolve your problem, please contact Xbox Support.

Note Comedy Central is responsible for all issues related to content within CC:Stand-Up. You can contact Comedy Central Support by sending an email to xbox_support@comedycentral.com.

Availability errors

  • Sorry, the item you're interested in is no longer available.

If you get this error, wait for approximately one minute and then try to play the content again. If you continue to receive this error, return to the prior menu and select a different piece of content to watch.

To notify Comedy Central of the content error, contact Comedy Central Support by sending an email to xbox_support@comedycentral.com.

Content rating system errors

  • Your console Ratings system is not supported by the application. The application only supports US Ratings systems. You can turn off content controls in Settings, Family.

This means that either your locale is not set to the United States, or there is an issue with the content controls (also known as parental controls). To resolve this error, make sure your region is set to the United States. For help, see Change your Xbox 360 console Local or Xbox Live language

If you continue to receive this error even with your locale set to the United States, there may be an issue with the content controls. To resolve the error, you can try turning off the content controls. Here’s how:

  1. In the Dashboard on your console, go to Settings, and then select Family.
  2. Enter your pass code to continue.
  3. Set Content Controls to Off.

For more information about content and parental controls, see Xbox 360 console parental controls.

If you want to inform Comedy Central of the content error, please contact Comedy Central Support by sending an email to xbox_support@comedycentral.com.

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