Troubleshoot Fox News app issues

Overview

This article describes how to resolve problems with the Fox News app on Xbox 360.

Xbox Live connection problems

If the Fox News app is not functioning smoothly on your console, you may have a connectivity problem. See Issues with connection speed or disconnects.

Xbox 360 audio or video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The Fox News app doesn't respond

If the Fox News app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "Fox News."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select Fox News.
  9. Select Confirm Download to download and install the app.

If you keep getting this error, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the Fox News app.

Connectivity and application errors

  • Sorry, the Fox News server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • The Application has encountered an unexpected error and will now exit.
  • Sorry, the Fox News server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • Fox News Server unavailable.
  • A server or network error has occurred. Please try again later.
  • An unknown error has occurred.
  • An internal error has occurred.

Go to the Service Status page to make sure that there isn’t an issue with the service provider.

If there is no issue and you receive this error message when you try to launch the Fox News app or content within the app, wait for approximately one minute. Then, try to launch the app again.

If you continue to receive this error, delete the Fox News app and reinstall it.

If this does not resolve your problem, contact Xbox Support.

Note Fox News is responsible for all issues that are related to content within the Fox News app. You can contact Fox News by sending an email to mobile@foxnews.com

Availability errors

  • The video cannot be played at this time.
  • A missing data error has occurred
  • Sorry, the video you were interested in is no longer available.

If you get one of these error messages, wait for approximately one minute. Then, try to play the content again.

If you continue to receive the error, return to the prior menu and select different piece of content to watch.

To notify Fox News of the content error, please send an email to mobile@foxnews.com.

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