Troubleshoot FOX NOW issues

Overview

This article describes how to resolve problems with the FOX NOW app on Xbox 360.

Solutions

The FOX NOW app doesn’t respond

To resolve this issue, delete and reinstall the FOX NOW app:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “FOX NOW.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps and select FOX NOW.
  9. Select Confirm Download to download and install the app.

Error messages

You might get the following message when you try to view content in the FOX NOW app:

  • Item Unavailable

This item is currently not available. To work around this issue, select different content to watch.

You might get one of the following error messages if the FOX NOW app isn't currently available:

  • FOX NOW Unavailable
  • FOX NOW Unavailable server is not available at this time. Please try again later. You can retry your last request by selecting the retry button.
  • Server Unavailable

To resolve this issue, try one of the following solutions:

The following errors can occur if there is a problem with the FOX NOW service:

  • Can’t connect to the FOX NOW Service. Error code: 0C01/8009/0304
  • The Application has encountered an unexpected error and will now exit.
  • Problem With the Application

To resolve this issue, try the following:

  1. Go to the Service status page to check if there’s a current issue with the service provider.
  2. If there is no issue and you get this error when you try to start the FOX NOW app, wait for about a minute and try to start the app again.
  3. If you continue to get the error, delete and reinstall the FOX NOW app.
  4. If the issue persists, try to improve your connection speed.
  5. If these steps didn’t resolve your problem, contact Xbox Support.

The following errors can occur if your Xbox console is not set to the correct locale:

  • Your console Ratings system is not supported by the application. The application only supports US Ratings system. You can turn off content controls in Settings, Family.
  • Content Control Error

Note The FOX NOW service for Xbox is not available outside the United States.

To resolve this issue, make sure that you have the correct locale selected on your console.

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