Troubleshoot FrightPIX app issues

Overview

This article describes how to resolve problems with the FrightPIX app on Xbox 360.

Xbox Live connection problems

If the FrightPIX app is not functioning smoothly on your console, you may have a connectivity problem. See the Xbox Live slow performance solution.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The FrightPIX app doesn't respond

If the FrightPIX app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "FrightPIX app."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to apps and then Browse Apps.
  9. Find and select the FrightPIX app.
  10. Select Confirm Download to download and install the app.

If you keep getting the error, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the FrightPIX app.

  • Your internet connection speed has become too slow. The quality of your video experience will be degraded.

Solution:

Your connection speed is below the minimum requirement for this content. To learn what you can do to improve the performance of Xbox Live see the Xbox Live slow performance solution.

If you think you received this message in error, email FrightPIXl.

  • The content you are looking for is no longer available.

Solution:

Wait about a minute and then try to access the program again.

If you continue to get the error, select something else to watch.

To report the error, email FrightPIX.

  • Your console Ratings system is not supported by the application. The application only supports US Ratings system. You can turn off content controls in Settings, Family.

Solution:

This means that either your locale is not set to “United States” or there’s an issue with content controls (also known as parental controls).

To resolve this error, first make sure your region is set to United States. For help, see “Set the console locale” at Change your Xbox 360 settings.

If you continue to get the error even with your locale set to United States, there may be an issue with the content controls. To work around the error, you can try turning off content controls. Here’s how:

  1. From the Xbox Dashboard, go to settings and select Family.
  2. Enter your pass code to continue.
  3. Set Content Controls to “Off.”

For more information, see Set parental controls for Xbox 360 and Xbox Live.

To report the error, email FrightPIX.

  • This video requires the Optional Media Update. Please restart the application and try again.

Solution:

Try the following options:

· Wait a few minutes and try watching the content again.

· If you get the same error again, select different content to watch.

· If you continue to get the error, delete and reinstall the FrightPIX app.

· If you continue to get the error, install the Optional Media Update. Here’s how:

  1. From the Dashboard, Go to Bing and search for "Optional Media Update."
  2. Select Optional Media Update.
  3. Select Optional Media Update again.
  4. Select Confirm Download. (The download is free.)
  5. Once the download is complete, select Continue, and then return to the Xbox Dashboard.

Important If you’re using a friend's console and you’ve already downloaded the Optional Media Update on your console, you won’t be able to download the Optional Media Update again. The Optional Media Update can only be downloaded by any gamertag once. Your friend needs to download the Optional Media Update using a different gamertag.

  • You are trying to share this content, but your social network privileges are disabled. In order to share, please enable your social network privileges by going to Xbox Live online account privileges.

Solution:

You get this error when Social Network Sharing is disabled. To enable Social Network Sharing, see Xbox Live and Zune online safety and privacy.

If you have a child account that’s monitored and controlled by a parent, your parent must update the settings. For information on how to update parental controls, see Set parental controls for Xbox 360 and Xbox Live.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot FrightPIX app issues" issue you were reading about or a different issue?