Troubleshoot Hulu Plus app issues

Xbox Live connection problems

If Hulu Plus app is not functioning smoothly on your console, you may have a connectivity problem. See Issues with connection speed or disconnects.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The Hulu Plus app doesn't respond

If the Hulu Plus app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "Hulu Plus."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select Hulu Plus app.
  9. Select Confirm Download to download and install the app.

If you keep getting the error, use the "Contact us" link at the bottom of this page to contact Xbox Support.

Get support for Hulu Plus

Both Hulu and Microsoft provide support for Hulu Plus on Xbox Live. The following information summarizes the areas of support covered by each company:

Hulu Plus Support
Contact Hulu Support for help with the following topics:

  • Your Hulu Plus account and billing
  • Hulu Plus streaming, programming, and queue

Xbox Support
Contact Xbox Support for help with the following topics:

  • Using the Hulu Plus app
  • Xbox Live account problems
  • Xbox Live billing and service

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