Use the following information to resolve problems with the iHeartRadio app.
If iHeartRadio stations aren’t playing smoothly on your console, try the following:
If the iHeartRadio app is not responding, delete and reinstall the app. Here’s how:
You may get one of the following error messages when you try to use the iHeartRadio app.
You can have a maximum of 150 custom stations set in the iHeartRadio app. To create a new custom station, you have to delete an old one.
This error occurs when the music you’re trying to listen to is stored in the Advanced Audio Coding (AAC) format. You need to download the free Optional Media Update from Xbox Live (see the steps below).
Note The Xbox 360 console can only play AAC files that are not protected by DRM (digital rights management). Protected AAC files will appear grayed out in the Xbox Dashboard.
Download the Optional Media Update
- Go to Bing, and search for "Optional Media Update."
- Select Optional Media Update.
- Select Optional Media Update again.
- Select Confirm Download. (The download is free.)
- Once your download is complete, select Continue, and then return to the Xbox Dashboard.
One of the accounts signed in to the console is not a member of Xbox Live. Sign out all accounts except for the Xbox Gold member, and then try again.
Both iHeartRadio and Microsoft provide support for iHeartRadio on Xbox Live. The following information summarizes the areas covered by each company:
iHeartRadio is responsible for iHeartRadio subscription issues and the iHeartRadio website. To contact iHeartRadio for support, visit the iHeartRadio Help Center.
Xbox Support provides help with the following topics:
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