Troubleshoot the IndieFlix app on Xbox Live

Overview

Learn how to troubleshoot problems with the IndieFlix app on Xbox Live.

Xbox Live connection problems

If the IndieFlix app isn't functioning smoothly on your console, you may have a connectivity problem. For help, see Issues with connection speed or disconnects.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The IndieFlix app doesn't respond

If the IndieFlix app doesn’t respond to input, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “IndieFlix.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select IndieFlix.
  9. Select Confirm Download to download and install the app.

If you keep getting the error, contact Xbox Support using the “Contact us” link at the bottom of this page.

Error messages

You may get one of the following error messages when you try to use the IndieFlix app.

Connectivity errors

  • Can't connect to the IndieFlix Service. Error code: 0C01/8009/0304
  • IndieFlix server unavailable
  • Sorry, IndieFlix server isn't available right now. Please try again later. For more information, go to www.xbox.com/status.
    If you get one of these error messages, go to Service status to check for current problems with Xbox Live or the IndieFlix app.
    If there are no current issues and you get one of these error when you try to start the IndieFlix app, wait about a minute and try again.
    If, after restarting the app, you still get the error, try deleting and reinstalling the app.
    If you continue to get the error, try to improve your connection speed.
    If none of these solutions worked, contact Xbox Support using the “Contact us” link at the bottom of this page.

Availability errors

  • Item unavailable
  • Sorry, the item you're interested in is no longer available.
    If you get one of these errors, select a different program to watch.
    If that doesn't work and you continue to get the error, email IndieFlix.
  • End of line
  • Can't install the optional media update. Restart the app and try again. If the problem persists, use the Xbox Dashboard to search for and download the Optional Media Update.
    If you get one of these this error message, there's an availability error. To work around the error, try the following solutions:
    • Wait about a minute and try downloading the content again.
    • Select a different item to watch.
    If you keep getting the error, delete and reinstall the IndieFlix app.
    If you still get the error, you'll need to install the Optional Media Update to your Xbox 360 console. (It's free.) Here's how:
    1. At the Xbox Dashboard, go to Bing and search for "Optional Media Update."
    2. Select Optional Media Update.
    3. Select Optional Media Update again.
    4. Select Confirm Download.
    5. Once your download is complete, select Continue and return to the Xbox Dashboard.
    Important If you're using a friend's console and you've already downloaded the Optional Media Update to your console, you won't be able to download the Update to your friend's console. The Optional Media Update can be downloaded only once per Xbox Live gamertag. Your friend will have to use a different Xbox Live gamertag to download the Optional Media Update.

Application errors

  • Content Control Error
  • Your console Ratings system is not supported by the application. The application only supports US, Canada, British, New Zealand, Ireland, and Australian Ratings system. You can turn off content controls in Settings, Family.
    If you get one of these error messages, it means that the content you're trying to view is rated according to a content ratings system that the IndieFlix app doesn't recognize.
    The IndieFlix app uses only the U.S. film ratings system.
    If you're in the U.S. region, make sure that your locale settings are set to United States.
    If you're outside the U.S. region, you'll need to adjust your parental control settings to enable the app to function.
    For information about how to change your locale, see Change your Xbox 360 console or Xbox Live language.
    For information about how to turn off parental controls, see Xbox 360 console parental controls.

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