Troubleshoot Kinect Nat Geo TV issues

Overview

This article describes how to troubleshoot Kinect Nat Geo TV problems.

On this page

The Kinect Nat Geo TV app doesn’t respond

To resolve this issue, delete and reinstall the Kinect Nat Geo TV app:

  1. From the Xbox Dashboard, go to Settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “Kinect Nat Geo TV.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps and select Kinect Nat Geo TV.
  9. Select Confirm Download to download and install the app.

Error messages

You might get one of these messages when you try to view content in the Kinect Nat Geo TV application if your console has been disconnected from Xbox Live:

  • Please sign in to Xbox Live to access this content
  • Sign In
    No gamer profile is signed in. Please sign in so we can save your progress.
  • Sign In
    Please sign in so we can save your progress.
  • You have been returned to the Title Screen because your sign in status has changed.

To resolve this problem, make sure that your gamertag is signed in:

  1. Press the Guide button on your controller.
  2. You should see your gamertag on the first screen of the Xbox Guide. If not, select Sign In (<x>profiles), and then the select your gamertag.
  3. If your gamertag is signed in but you are not connected, select Connect to Xbox Live.
  4. If your Xbox does not connect to Live, check the status page for current issues.
  5. If there are no reported outages, see Issues with connection speed or disconnects to troubleshoot your connection problem.

The following issues can occur if there is a problem with the service provider:

  • Sorry, this is currently unavailable.
    Please check back again soon!
  • Currently Unavailable

To resolve this problem:

  1. Check the status page for current issues with the service.
  2. If there are no reported issues but you receive the error message when you try to start the Kinect Nat Geo TV app, wait for about a minute and try to start the app again.
  3. If you continue to get the error, delete and reinstall the Kinect Nat Geo TV app.
  4. If this does not resolve your problem, contact Xbox Support.

You might get one of the following messages if your Internet connection is slow:

  • Your bandwidth is low.
    You can continue watching but there may be some buffering while you watch.
    If your bandwidth is too low the clip may not be able to stream.
  • Your bandwidth is low.
    You can continue watching but there may be some buffering while you play.
    If your bandwidth is too low the episode may not be able to stream.
    You can download this episode to overcome this problem.

To resolve this issue, download the content if you can. This is the best and easiest way to resolve this issue. If a download is not available, try this:

  1. Check the status page for current issues with the service.
  2. If there are no issues and you receive this error message when you try to play content, wait for about a minute and then try again.
  3. If you continue to have this issue, try to improve your connection speed.
  4. If you continue to get the error and your connection speed and wireless signal are good, delete and reinstall the Kinect Nat Geo TV app.

If you get this message, there may be a temporary billing service problem on Xbox Live or an issue with your Xbox account:

  • Purchases Unavailable
    We are unable to make purchases at this time. Please try your purchase again later.

If you get this error, try the following:

  1. Retry the purchase immediately. This often works. If the previous purchase was not completed successfully, you will not be charged again.
  2. Retry the purchase in 24-72 hours.
  3. Contact Xbox Support to research issues that may affect your account.

You might get this error if there is a problem with your purchase history:

  • Enumeration Failure
    DebugOnly Warning: purchase history not found for some licences - purchase behaviour may not be correct. Affected Licences = {licenceList}.

If you get this error, contact Xbox Support. A Billing and Accounts Xbox customer agent must assist you.

Note Make sure that you have the error message/code available.

The following errors can occur if there is a problem with your Xbox 360 Hard Drive:

  • No Device Was Selected for Saving.
    We cannot save your progress if you do not select a device.
  • Storage Device Removed
    Your selected storage device has been removed. You will now be returned to the title screen.
  • Retry Download
    The last download failed with Disk Full. You might want to delete some content to make space.
  • Cannot save Photos &; Videos
    Cannot save Photos &; Videos to the {device}. Please select the Xbox 360 Hard Drive to save your Photos & Videos.

To troubleshoot this issue, see hard drive support.

This error can occur if a picture or video is corrupted:

  • Unknown Photos & Videos
    We have detected some unknown Photos & Videos. These may have been captured on a previous play.
    Would you like to restore them?

To resolve this issue, select Yes to restore the corrupted images or videos.

The following errors can occur if there is a problem with your Kinect sensor:

  • No Kinect Sensor Attached
    To enjoy the full interactive Kinect Nat Geo TV experience, you need a Kinect Sensor for your Xbox 360. Only a limited non-interactive experience is possible without a Kinect Sensor.
  • Kinect Sensor Error
    Your Kinect Sensor has an error. Only a limited non-interactive experience is possible without a Kinect Sensor. Please use the Kinect tuner to fix this issue.

To troubleshoot this issue, visit Kinect setup and support.

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