Troubleshoot MLB.TV app issues

Xbox Live connection problems

If the MLB.TV app is not functioning smoothly on your console, you may be experiencing a connectivity problem. See "I am experiencing slow performance when playing games on Xbox Live."

Xbox 360 audio/video problems

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio or video problems.

The MLB.TV app doesn't respond

If the MLB.TV app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to “MLB.TV app.”
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps, and then select MLB.TV app.
  9. Select Confirm Download to download and install the app.

If you keep getting the error, use the “Contact us” link at the bottom of this page to contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the MLB.TV app.

Connectivity error

Sorry, the MLB server isn't available right now. Please select the retry button below or try again later.

Solution

You get this error message when you install or run the MLB.TV application. Try the following:

  1. Go to Service status to see if there’s a current issue with the service.
  2. If there is no reported issue and you get the error message when you try to start the MLB.TV app or access content in the app, wait about a minute and then restart the app.
  3. If you continue to get the error, delete and reinstall the MLB.TV app.
  4. If the problem isn’t resolved, contact Xbox Support.

Note MLB.TV is responsible for all issues related to content within the MLB.TV app. To contact MLB.TV: Please visit www.MLB.tv/xbox and select Help from the top right side of the browser window.

Unrecoverable error

MLB.TV has encountered an unrecoverable error. You will now be taken back to Xbox Home.

Solution

Exit and then restart the MLB.TV app. If the issue persists, delete and reinstall the MLB.TV app.

Account errors

  • Invalid user credentials. You have entered incorrect username and password.
  • Your account has been used more than 5 on this device in the last 30 minutes. Please wait for 30 minutes before using it again.
  • You do not have access to view this content. You can purchase a subscription to MLB.TV from www.MLB.tv/xbox and catch all the action.

Solution

For help with these account-related issues, contact MLB customer support.

Availability error

This event is not available in your area.

Solution

You get this error when the event that you want to watch is blacked for your local broadcast area. For more information, see the Regular season local live blackout listings on MLB.com.

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