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NBA Game Time app on Xbox 360 help

Xbox Live connection problems

If the NBA Game Time app isn’t functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console isn’t providing good-quality video or audio, see Xbox 360 audio video support.

The NBA Game Time app doesn’t respond

If the NBA Game Time app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and select any items that refer to NBA Game Time.
  6. Select Delete.
  7. From the Xbox Dashboard, go to apps, and then Browse Apps.
  8. Select the NBA Game Time app.
  9. Select Download and then Confirm Purchase to download and install the app.

If the problem isn’t resolved, contact Xbox Support.

Error messages

  • Sorry, the NBA Game Time service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • Sorry, the video service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • NBA Game Time has encountered an unexpected error.

To resolve these issues, try the following solution:

  1. Go to Service status to check if there’s a current issue with the service provider.
  2. If there is no issue with the service provider and you get this error when you try to start the NBA Game Time app, wait for about a minute and then try to start the app again.
  3. If you continue to get the error, delete and reinstall the NBA Game Time app.
  4. If these steps didn’t resolve your problem, contact Xbox Support.

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