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NFL app on Xbox 360 help

Xbox Live connection problems

If the NFL on Xbox 360 app isn’t functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The NFL on Xbox 360 app doesn't respond

If the NFL on Xbox 360 app doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device.
  4. Select Games and Apps.
  5. Find and highlight the NFL on Xbox 360 app. Press the Y button to access Game Options.
  6. Select Delete, and then confirm that you want to delete all items related to the app.
  7. Go back to the Dashboard.
  8. Go to apps and then to Browse Apps or Search Apps.
  9. Browse or search for the NFL on Xbox 360 app and then select it.

If the problem isn't resolved, contact Xbox Support.

Error messages

You may get one of the following error messages when you try to use the NFL on Xbox 360 app.

Application errors:

  • This application is currently experiencing some issues. Please restart the application.
  • NFL on Xbox 360 has encountered an unexpected error.
  • Sorry, the NFL on Xbox 360 service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • Sorry, the video service isn't available right now. Please try again later.
    For more information, go to www.xbox.com/status
  • To resolve the error, follow these steps:

    1. Go to Xbox Live Status to see if there’s a problem with Xbox Live.
    2. If there are no reported issues, and you get the error message when you try to start the NFL on Xbox 360 app or access content in the app, wait about a minute and then restart the app.
    3. If you continue to get the error, delete and then reinstall the NFL on Xbox 360 app.
    4. If the problem isn't resolved, contact Xbox Support.

Controller error:

Connection error:

Xbox Live errors:

  • Returning to Sign-In screen. You must be signed into Xbox Live to access NFL.com Fantasy Football
  • To resolve this error you must be signed in with your Xbox Live Account.

Login errors:

  • Login to NFL.com Fantasy Football failed.
  • This username and password combination is not valid.
  • Usernames must be between 4 and 20 characters.
  • Passwords must be between 4 and 20 characters.
  • Your login has expired. Please Sign In again with your NFL.com username and password.
  • There was an error in linking your NFL on Xbox 360 account with your Xbox gamertag. Check your credentials and retry the activation process.

    If you continue to get the error, exit the app. Then, restart the app and try to sign in again.

Availability errors:

  • Action Not Available
  • Game Center Data Unavailable
  • Rank Unavailable
  • Could not populate user fantasy content
  • Failure To Retrieve User League Info
  • Failure To Retrieve Team Roster
  • Failure To Swap Players
  • Failure To Swap Player to Starters
  • Failure to Swap Player to Bench
  • Player has no video
  • If you get one of these errors, wait about a minute and then try to access the content again.

    If you continue to get the error, select a different program to watch.

Note NFL on Xbox 360 is responsible for content in the app. To report a content error, contact NFL on Xbox 360:

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