Share this page

Troubleshoot Showtime Anytime on Xbox 360

Overview

This article describes how to resolve problems with the Showtime Anytime app on Xbox 360.

Xbox Live connection problems

If Showtime Anytime is not functioning smoothly on your console, you may have a connectivity problem. See the Xbox Live Slow Performance Solution.

Xbox 360 audio/video problems

If your Xbox 360 console is not providing good-quality video or audio, see Xbox 360 audio or video problems.

The Showtime Anytime app doesn't respond

If the Showtime Anytime doesn’t respond, delete and reinstall it. Here’s how:

  1. From the Xbox Dashboard, go to settings and then System.
  2. Select Storage.
  3. Select your primary storage device (most likely Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to "Showtime Anytime."
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to Browse Apps or Search Apps.
  9. Browse or search for Showtime Anytime and then select it.
  10. Select Confirm Download to download and install the app.

If the problem is not resolved, contact Xbox Support.

Issue signing in to Showtime Anytime

If you have problems signing in to Showtime Anytime or you have a problem with your user name or password, please contact your television provider.

Note The following applies to Showtime Anytime accounts:

  • A maximum of five devices can be paired to one TV provider account.
  • A maximum of three simultaneous streams are allowed for a given TV provider account.
  • To use Showtime Anytime, you must use your primary TV provider account.

Error messages

You may get one of the following error messages when you try to use the Showtime Anytime app.

Connectivity errors

  • Sorry, the Showtime Anytime server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • The Application has encountered an unexpected error and will now exit.
  • Sorry, the Showtime Anytime server isn’t available right now. Please select the retry button below or try again later. For more information, go to www.xbox.com/status.
  • Showtime Anytime Server unavailable.
  • A server or network error has occurred. Please try again later.
  • An unknown error has occurred.
  • An internal error has occurred.

Go to Xbox Live status to check for any current issues with the service. If there are no current issues and you get one of these errors when you try to launch the Showtime Anytime app or access content in the app, wait about a minute and then restart the app.

If you continue to get the error, delete and reinstall the Showtime Anytime app.

If the problem is not resolved, please contact Xbox Support.

Availability errors

  • The video cannot be played at this time.
  • A missing data error has occurred.
  • Sorry, the video you were interested in is no longer available.

If you get one of these errors, wait about a minute and then try again. If you continue to get the error, select a different program to watch.

Note Showtime Anytime is responsible for all issues related to content in the Showtime Anytime app. To report a content error, send email to support@showtimeanytime.com.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Troubleshoot Showtime Anytime on Xbox 360" issue you were reading about or a different issue?

Share this page