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Read about troubleshooting problems with STARZ Play, including issues with connections, audio/video streaming, and error messages on your Xbox 360 console.
If STARZ Play is not functioning smoothly on your console, you may have a connectivity problem. See Troubleshoot Xbox 360 connection to Xbox Live.
If your Xbox 360 console isn't providing good-quality video or audio, see Xbox 360 audio or video problems.
If the STARZ Play app doesn't respond, delete and reinstall it. Here's how:
If the problem is not resolved, contact Xbox Support.
You may get one of the following error messages when you try to use the STARZ Play app.
Connectivity and availability errors
Go to Service status to check if there's a current issue with the service.
If there is no issue and you get the error message when you try to start the STARZ Play app or access content in the app, wait about a minute and then restart the app.
If you continue to get the error, delete and reinstall the STARZ Play app.
If the error is not resolved, contact Xbox Support.
If you get one of these errors, wait about a minute and then try to access the program again.
If you continue to get the error, select a different program to watch.
STARZ Play is responsible for any issues with content in the app. To report about a content error, email firstname.lastname@example.org.
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