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MSN with MSNBC help for Xbox 360

Questions about MSN with MSNBC.com on Xbox 360

If you have questions about MSN with MSNBC, see support.msn.com.

If the MSN with MSNBC app on Xbox 360 doesn't respond

If the MSN with MSNBC app doesn't respond, delete the app and download it again:

  1. Go to settings and then System from the Xbox Dashboard.
  2. Select Storage.
  3. Select your primary storage device (most likely the Xbox 360 Hard Drive).
  4. Select Games and Apps.
  5. Find and select any items that refer to MSN.
  6. Select Delete.
  7. Return to the Xbox Dashboard.
  8. Go to apps and then to Browse Apps or Search apps.
  9. Browse or search for and then select MSN.
  10. Select Confirm Download to download and install the app.

Error messages

You might get one of the following error messages when you install or run the MSN with MSNBC app:

Connectivity errors

  • Sorry, the MSN service is not available right now. Please try again later.

To resolve the error, follow these steps:

  1. Wait for about a minute and then try to install or run the app again.
  2. Check the status of the MSN service.
  3. Try the solutions in the Xbox Live slow performance solution.

Availability errors

  • Sorry, the video you're interested in is no longer available.
  • Sorry, either the current video or the MSN service is not available right now. Please try again later.
  • The page you are trying to view does not exist.
  • There are currently no videos available for this category. The editorial team has not programmed anything here. Please check back at a later date.
  • The video is not loading properly. We are attempting to reload the video now.
  • To resolve the error, exit the MSN with MSNBC app and then start it again.

    To work around the problem, select a different video to watch.

Regional errors

  • MSN cannot be run in your region.

The MSN with MSNBC app can't be run in your current region, based on your Internet service provider and Internet connection. If you're in a country that does offer the MSN with MSNBC app, delete and redownload the MSN with MSNBC app.

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