Xbox 360 audio or video problems

Try the solutions in Console image on TV or monitor is blank.

(Original Xbox 360 console only)

Try the Flashing Red Lights Solution.

Try the Xbox Screen Freeze Solution.

Try the solutions in Xbox 360 images on your TV are unclear.

This problem can happen if you’re using a VGA cable. Try changing the display settings to improve the picture.

Follow the initial steps in this article, and then try one or both of the following:

• Change the console screen format to Normal.
• Change the screen resolution.

Try the following:

• Update your console software.

Reconnect your console and TV:

1. Remove any devices placed between the console and the TV.
2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
3. If you’re using an audio-only A/V cable, unplug this cable, and then connect the HDMI cable from the back of the console directly into the HDMI port on your HDTV or monitor.

   Learn more about connecting your console to a TV.

Note If your HDTV has an image-enhancement feature or any kind of digital noise-reduction feature, turn this feature off. See your HDTV user manual for instructions.

Try the solutions in Troubleshoot screen artifacts or pixilation.

The High-bandwidth Digital Content Protection (HDCP) protocol is required to play a DVD, an HD-DVD, or a downloaded movie in high definition. Not all high-definition TVs, monitors, or adapters support this protocol.

• Make sure that your HDTV supports HDCP. Refer to your HDTV user manual for more information.
• You cannot use a DVI port and adapter to connect an HDMI cable to your console. DVI ports do not support the HDCP protocol. Try another cable, such as an Xbox 360 Component HD A/V Cable or a VGA cable. Learn how to connect your console to a TV.

Try the following:

• Make sure that your TV is on.
• Switch between AV sources and inputs on your TV.
• Remove any devices, such as a receiver, placed between the console and the TV.
• If your TV has an eco/energy saving mode, turn this feature off in your TV video options.

• Make sure the sound is not muted and the volume is turned up on your TV.
• Make sure the console audio settings are correct for your combination of TV and cables.
• Update your console software.

Try reconnecting your console and TV:

1. Remove any devices placed between the console and the TV.
2. Connect the HDMI cable from the back of your console directly into the HDMI port on your HDTV or monitor.
3. If you’re using an audio-only A/V cable, unplug this cable, and then connect the HDMI cable from the back of the console directly into the HDMI port of your HDTV or monitor.

If you experience buffering problems with a video app such as Netflix, first try testing your connection to Xbox LIVE. Here’s how:

1. From the Xbox Dashboard, go to Settings, then select System.
2. Select Network Settings,
3. Select the network you use to connect to the internet.
4. Select Test Xbox LIVE Connection.
5. Follow the on- screen prompts/suggestions.

For more help, see Issues with Connection Speed or Disconnects

If you still experience buffering problems, delete the Saved Game data for the app. Here’s how:

1. From the Xbox Dashboard, go to Settings, and then select System.
2. Select Storage, and then select your primary storage device.
3. Select Games and Apps.
4. Select the app that you’re having problems with.
5. Select any entry that says “Saved Game,” select Delete, and then confirm the delete.

If a video app stops responding, delete and reinstall the app. Here’s how:

1. From the Xbox Dashboard, go to Settings, and then select System.
2. Select Storage.
3. Select your primary storage device (most likely Hard Drive).
4. Select Games and Apps.
5. Find and select any items that refer to the app.
6. Select Delete.
7. Return to the Xbox Dashboard.
8. Go to Apps, and then select Browse Apps.
9. Browse or search for the app.
10. Select the app to download it.

If you experience any other audio or video problems with an app, go to the Apps page , click the app that you’re having the problem with, and then click the “Troubleshoot problems” link on that page.

Note The Internet Explorer app does not support Adobe Flash. Videos that require Adobe Flash will not display in this app.