Troubleshoot Windows Media Center

Configure your Xbox 360 console so that you can use a Windows Media Center remote control to control Windows Media Center functions on your console. Here’s how:

Note You cannot use this remote to adjust the volume level of the console.

1. On your console, go to the Settings hub and select System.
2. Select Console Settings.
3. Scroll down, and select Remote Control.
4. Select Both Remotes.
5. Press B on your controller to return to the Xbox Dashboard.

• If the console is turned off, press Start on the Windows Media Center remote control to turn it on and to start Windows Media Center.
• If the console is turned on, press Start to go straight to Windows Media Center.

Note The Xbox 360 Universal Media Remote is the best way to access all functions of Windows Media Center and the Xbox 360 console. It includes both TV controls and Windows Media Center controls.

This can occur if you have previously set up Windows Media Center on your console. To fix this problem, remove the existing computer connection. Here's how:

1. On your console, go to the Settings hub and select System.
2. Select Computers.
3. Select Windows Media Center.
4. Select Disconnect.
5. Go back to the Xbox Dashboard and go to the Apps hub, and select My Apps. Select Windows Media Center. You should now see a setup key. If you have setup questions, please see Using Windows Media Center with Xbox 360.

Windows Media Center on your console uses network ports to communicate with computers running Windows on your home network. If you're having trouble using Windows Media Center on your console, network ports might be blocked by a firewall running on your computer.

For information about how to configure a firewall on a computer using Windows, please see the Microsoft Media Center website on Firewalls and Extenders. This website contains information about specific firewalls, and it might help you resolve connectivity problems. This website might not be available in all languages.

If you use a third-party firewall, you might have to manually configure the firewall to give specific programs access to the ports that they need. The firewall manufacturer may prompt you to configure the firewall by using one of the following methods:

• Configure the firewall to give only specific programs access to certain ports.
• Modify the specific ports that the program uses.

To configure a firewall, you must know:

• The name of the program.
• The ports that the program needs to use.
• The direction of the communication signal.

Use the following information to configure third-party firewalls:

Application	Protocol/port	Direction	Network
svchost.exe	UDP 1900	Inbound	Local Subnet
svchost.exe	UDP 1900	Inbound	Local Subnet
svchost.exe	TCP 2177	Outbound, Inbound	Local Subnet
svchost.exe	UDP 2177	Outbound, Inbound	Local Subnet
system	TCP 10244	Outbound, Inbound	Local Subnet
ehshell.exe	TCP 554	Outbound, Inbound	Local Subnet
ehshell.exe	UDP 5004, 5005	Outbound, Inbound	Local Subnet
ehshell.exe	TCP 8554-8558	Outbound, Inbound	Local Subnet
ehshell.exe	UDP 5004, 5013	Outbound, Inbound	Local Subnet
ehshell.exe	UDP 7777-7781	Outbound, Inbound	Local Subnet
mcrmgr.exe	Random	Outbound, Inbound	Internet
mcx2prov.exe	Random	Outbound, Inbound	Internet

The procedure for manually configuring a firewall is different for each firewall model and for each firewall manufacturer. For more information about how to configure your firewall, see the documentation that came with your firewall.

For more information about how to configure a third-party firewall, please see the Microsoft Media Center website on Firewalls and Extenders. This website might not be available in all languages.

This problem might occur if the language and regions settings are:

• Changed on the Media Center computer after the Media Center is added
• Not set correctly when the Media Center Extender is added

To fix this, reconfigure the language and region settings. Here's how:

1. On your computer, click Start, type intl.cpl in the Start Search box, and then press ENTER.
2. On the Keyboards and Languages tab, click Change keyboards.
3. On the Language Bar tab, click Floating on Desktop under Language Bar options.
4. Click OK.
5. On the Administrative tab, click Copy to reserved accounts. If you are prompted for an administrator password or for confirmation, type the password, or click Continue.
6. Select the Default user account (new users) check box, and then click OK two times.

You will receive the following error message when you run the Windows Media Center Extender setup program if McAfee Privacy Service is installed on your computer. This service is not compatible with the extender software.

Xbox 360 Not Found. An Xbox 360 cannot be found on the network. Your network connection or a firewall may cause this problem. Check your connection or disable your firewall and then select Next. To end Setup and learn more about network troubleshooting, select the following check box and then select Cancel.

You receive this error message if McAfee Privacy Service was installed before you tried to install Windows Media Center Extender.

Note This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

1. Remove McAfee Privacy Service.
2. Run the Windows Media Center Extender Setup program again.

For more information about McAfee Privacy Service, contact McAfee technical support, or visit www.mcafeehelp.com.

Note Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. This page might not be available in all languages.

If you install McAfee Privacy Service after you set up a Windows Media Center extender on a Windows Media Center-based computer, you cannot establish a connection between the Windows Media Center extender and the Windows Media Center-based computer.

On the Xbox 360 console, you might receive the following error message:

Your console can’t contact your PC with Windows Media Center. Make sure your PC is on and connected to the network.

Note This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

1. Remove McAfee Privacy Service.
2. Run the Windows Media Center Extender Setup program again.

For more information about McAfee Privacy Service, contact McAfee technical support or visit www.mcafeehelp.com.

Note Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. This website might not be available in all languages.

This issue occurs when you have turned off Windows Firewall on the computer. During Windows Media Center Extender setup, Windows Firewall has to be updated to allow communication between the Windows Media Center-based computer and the Xbox 360 console. If the Windows Firewall service has been stopped, these updates cannot occur. Therefore, the Windows Media Center Extender Setup program won't install.

Note This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

To start Windows Firewall

1. On your computer, click Start, and then click Run.
2. Copy and paste (or type) the following: services.msc
3. Click OK
1. In the list of services, double-click Windows Firewall/Internet Connection Sharing (ICS).
2. On the General tab under Service status, click Start.
3. Click OK.
4. Run the Windows Media Center Extender Setup program again

To turn Windows Firewall off again

If you previously did not use Windows Firewall and want to return to that configuration, follow the steps below.

Note If you want to turn off Windows Firewall, make sure that you wait until after you install Windows Media Center Extender.

Warning Use this workaround at your own risk. This workaround might make a computer or a network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion.

1. On the computer, click Start, and then click Run.
2. Copy and paste (or type) the following: firewall.cpl
3. Click OK.
4. On the General tab, click Off (not recommended), and then click OK.

For more information on using extenders with your Xbox 360 console, see the Windows Media Center website. This website might not be available in all languages.