Common error messages when playing DVDs on the Xbox 360 console

Note If your Xbox 360 console can’t play a disc, but you’re not receiving one of the errors below, try using the Xbox disc drive solution to resolve the problem.

Note If you receive an error message that isn’t covered in this article, use the Xbox error code/status code search tool to look up your error.

Check your Xbox 360 console parental controls. These settings allow you to control which movies and TV shows can be watched on your console.

Check the DVD region and format: Make sure the DVD region matches the region of your Xbox 360 console. Look for the region code on the disc or DVD packaging. For example, if you purchased your Xbox 360 console in the United States, Canada, or a U.S. territory, the console plays Region 1 DVD discs or discs coded for all regions.

For information about disc formats and regions, please see Supported regions, formats, and discs.

If you’re getting an error (such as status code 69-C00D36C4 or 80-C00DF242) when trying to play a video, please see Status code errors when playing videos or movies.