Xbox 360 status code errors when playing videos or movies

Prefix

Status code

Reason for the error

What to try

51

C00DF236

A required software or media update is not installed.

• Try updating your console software.
• Install the Optional Media Update. Here’s how:

1. Go to the marketplace.xbox.com and search for ‘Optional Media Update’ or use this link:
   Optional Media Update.
2. Click Download to Xbox 360.
3. If prompted, sign in using your Windows Live ID information.
4. The next time you turn on your Xbox 360 console, the Optional Media Update will download to your console.

52

C00D28A0
C00D28AC
C00D28B0
C00DF239

The content is protected.

You’re not able to play this protected content on your console. Use a portable device that supports playback of this protected content.

53

C00DF237
C00DF238

The network connection was closed. 

Make sure that your computer is turned on, connected to the network, and running media-sharing software.

55

C00DF237
C00DF238

The disc was ejected.

To play this content, reinsert the disc.

56

C00DF237
C00DF238

The connection to a Media Transfer Protocol (MTP) device, such as an iPod or USB device, was closed.

Reconnect the device.

57

C00D28A0

The content is protected.

You’re not able to stream protected content from a computer to your console.

58

C00D28A1

59

C00D28A6
C00D28A5
C00D28A7

60

C00D28A8

C00D28A4

61

C00D28B0

C00D28A3 C00D28AC C00D28A9

62

C00D28A2

C00DF239

There is a problem with the license for this protected content.

Make sure that the licenses on your computer are up to date.

63

C00D28A0

You can’t stream protected videos from a Media Transfer Protocol (MTP) device.

You’re not able to stream protected content from a portable device.

64

C00D28A1

65

C00D28A6

C00D28A5

C00D28A7

66

C00D28A8

C00D28A4

67

C00D28B0

C00D28A3 C00D28AC C00D28A9

68

C00D28A2

C00DF239

There is a problem with the license for this protected content.

Make sure that the licenses on your computer are up to date.

69

C00D36C4

C00D36B4

The video or audio codec is not supported, or one of the streams    in a video file is corrupted.

This content type might not be supported. Please see Xbox 360 supported regions, formats, and discs.

69

C00D36CB

A corrupted Advanced Audio Codec (AAC) audio stream exists in an  MP4 file

This content can’t be played.

69

80070057

The video file is corrupted or the content might not be supported.

You might be able to skip the affected sections by using the chapter skip button. For information about controlling playback, see Watch DVDs on your console.

69

8000FFFF

You tried to resume video playback from a bookmark in an .asf file that is marked as not seekable, or the content may not be supported.

Try to restart the video from the beginning by using the Play button instead of the Resume button.
To see a list of formats supported by the Xbox 360 console, please see the supported regions, formats, and discs.

69

C00D5214

You are playing an .asf file that   does not contain a video stream.  For example, this error may occur if you rename a .wma file to .wmv, and then try to play it in the video player.

This content may not be supported.
Please see the Xbox 360 supported regions, formats, and discs.

69

Any other status code

This content may not be supported.

Please see Xbox 360 supported regions, formats, and discs.

70

C00DF233

The gamertag that started downloading the content is no longer signed into Xbox LIVE.

To download the video, sign in to Xbox LIVE using the profile that started the download.

71

C00DF232

You caught up to the download position in a partially downloaded file, and the video is not in your background download queue.

To play this video, download the video again from your download history.

72

C00DF231

You caught up to the download position in a partially downloaded file and because of network problems, the video can’t be played while it is downloading.

Wait for the download to finish, and then try playing the video again.

80

C00DF242

The video file codec is not supported.

To see which video codecs are supported, see Xbox 360 supported regions, formats, and discs.

90

803C0002
80153903
80153904
80153908
80153A00
80153A01
80153A02

You do not have the license that is required to play the content.

Try the troubleshooting steps on this page: Can’t play downloaded Xbox LIVE content.

92

803C0006

93

803C0007

94

803C0008
80153800
80153801
80153900
80153901
80153902
80153905
80153906
80153907
80153B01
80153B02
80153B03
80153B04
80153B05
8015000A

A license is not available for this content. The license is missing, expired, corrupted, or does not belong to the current gamertag.

Try the troubleshooting steps on this page: Can’t play downloaded Xbox LIVE content.

94

803C0009

A license is not available for this rental video. The license for this item is missing, expired, or corrupted.

To play this video, you will need to rent it again from the Xbox LIVE Video Marketplace.

95

C00DF234

The rental license expired in the middle of playback.

The rental license for this video has expired. To play this video, you will need to rent it again from the Xbox LIVE Video Marketplace.

96

80150017
80153004

You tried to play a video that is no longer available from the Xbox LIVE Marketplace.

A license is not available because this item is no longer available from the Xbox LIVE Marketplace.