Error "Your console can’t contact your PC with Windows Media Center" on Xbox 360

You see the following error message when you run the Windows Media Center Extender setup program on your Xbox 360 console:

Your console can’t contact your PC with Windows Media Center. Make sure your PC is on and connected to the network.

This may mean that McAfee Privacy Service is installed on your computer. This service is not compatible with the extender software.

Solution

You’ll see this error message if McAfee Privacy Service was installed on your PC before you tried to run Windows Media Center Extender.

Note This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.

WARNING This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this solution at your own discretion. Use this workaround at your own risk.

  1. Remove McAfee Privacy Service.
  2. Run the Windows Media Center Extender setup program again.

For more information about McAfee Privacy Service, contact McAfee technical support. Or, visit McAfee Support Home.

Note Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. This page might not be available in all languages.

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