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One red light flashes on an original Xbox 360 console

You see one flashing red light around the power button on your original Xbox 360 console:

One light flashing red around the power button of an original Xbox 360 console.

You may also see the following error code and message on your television screen or monitor:

System Error. Contact Xbox Customer Support.

Status code: Exx.

The “xx“ is a two-digit number that varies.

Notes

Solutions

To resolve this problem, try the following solutions.

Solution 1: Disconnect and reconnect cables

Here’s how:

  1. Turn off your Xbox 360 console.
  2. Unplug all memory units, controllers, and accessories from your console.
  3. Unplug everything from the back of your console, including power and video cables.
An illustration showing the power cord plugged into the back of an original Xbox 360, the power supply plugged into the electrical outlet, and the short cord plugged into the power supply.

Note Don’t remove the hard drive.

  1. Reconnect your console’s power supply.
  2. Reconnect each accessory one at a time, starting with a controller.
  3. After you’ve reconnected every accessory, turn the console on.

Solution 2: Remove the hard drive

To see whether the problem involves the original Xbox 360 Hard Drive, temporarily remove the hard disk drive. Here’s how.

Note Not all Xbox 360 consoles include a hard drive. If your Xbox 360 console doesn’t have a hard drive, to go Solution 3.

  1. Turn off the console.
  2. Locate the hard drive on the top of the console (or on the left side, depending on how the console is oriented).
An arrow points to the hard drive on an original Xbox 360 console.
  1. Press the release button on the hard drive.
An arrow points to the hard drive release button on an original Xbox 360 console.
  1. Lift the hard drive away from the console.
An illustration showing how to detach the hard drive from an original Xbox 360 console.

If these steps resolve the issue, reattach the hard drive to verify that the error occurs only when your Xbox 360 Hard Drive is connected.

Solution 3: Disconnect memory units or USB flash drives

Here’s how:

  1. Turn off your Xbox 360 console.
  2. Unplug any memory units or USB flash drives attached to your console.
  3. Turn on the console.

If these steps resolve the problem, reattach the memory unit or USB flash drive to make sure the error occurs only when it’s connected. If this is true, order a replacement memory unit or use another USB flash drive.

For information regarding support, refer to the Original Xbox 360 console FAQ.

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