How to cancel your Xbox 360 Entertainment For All Plan

Overview

The Xbox 360 Entertainment For All Plan was formerly called the “2 Year Xbox Live Gold Contract subscription.” The same terms and conditions apply if you purchased the plan under its old name.

We’ll be sorry to see you go. This page describes how to cancel your Xbox 360 Entertainment For All Plan.

Notes

  • An Early Termination Fee (ETF) and applicable taxes apply if you cancel your subscription and have not paid the fees that you agreed to as part of the Terms and Conditions. You won't be charged an early termination fee if you cancel within the period specified in the retail store’s return policy.
  • To cancel while you're still within the retail store’s return policy period, return the console to the store where you purchased it. When you return the console, bring the receipt with the console serial number. Otherwise, you'll be charged an ETF.

Note You won't be charged an ETF if you return the console and then cancel your subscription while you're within the retailer’s return policy. However, you will be charged the $14.99 monthly subscription fee for the first month.

  • Contact Xbox Support using the Assistance information at the bottom of this page if you're charged an ETF after you cancel your subscription and return the console within the retail store’s return policy period.

How to cancel your subscription

If you decide to cancel, here’s how:

  1. Go to the Xbox.com cancellation page.
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    Note You can view your estimated ETF before you cancel your subscription. For more information, go to Xbox 360 Entertainment For All Plan Early Termination Fee.

  1. Select Cancel Membership to cancel your subscription.
  2. Select one of the following:
    • Keep My Membership to keep your membership and enjoy your subscription benefits.
    • Cancel My Membership to cancel your membership. If you decide to cancel, you must confirm your cancellation.

Reactivate your subscription after cancelling

You can reactivate your subscription if you accidentally canceled your Xbox 360 Entertainment For All Plan. If you want to reactivate your subscription, contact Xbox Support using the Assistance information at the bottom of this page.

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You'll see a cancellation receipt to print and keep for your records. It shows the Early Termination Fee charged.

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