Can’t play or use previously downloaded content on Xbox 360

If you can’t play or use content that you previously downloaded to your Xbox 360 console, it may be because you're not signed in to Xbox Live, because you're trying to use downloaded content that's associated with another account, or because you're trying to use downloaded content that's associated with another Xbox 360 console.

Solutions

To fix this problem, try the following solutions. If a solution doesn't work, go to the next one.

Solution 1: Confirm that you're connected to Xbox Live

Try the Xbox Live Connection Solution.
If you're sure you're properly connected to Xbox Live, skip this solution.

Solution 2: Sign in on to your Xbox 360 console using the account that you used to purchase the content
If you're already signed in using that account and are experiencing the problem, consider these points:

Solution 3: Confirm that the content is in your console's Game Library
To do this, you'll have to delete and then re-download the content. Here's how:

Note
If you've downloaded the content and received a "This disc is unreadable" message, see "This disc is unreadable" error occurs when you use a Games on Demand game.

  1. On your console, sign in to Xbox Live using the gamertag that you used when you originally purchased the content.
  2. Go to Settings, then select System.
  3. Select Storage, then select the storage device on which the content is saved (for example, Hard Drive).
  4. Select Games & Apps
  5. Locate the content, select it, and then select Delete.
    If you don't find the content, look for a file called "Unknown Game" and select that.
  6. Clear your system cache. Here's how:
    1. Press the Guide button on your controller, go to Settings, then select System Settings.
    2. Select Storage.
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    1. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
    2. Select Clear System Cache.
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    1. When prompted to confirm storage device maintenance, select Yes.
  1. Return to Xbox Home.
  2. Go to Settings, then select Account.
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  1. Select Download History.
  2. Select the content that you are having download problems with, and then select Download Again.

Solution 4: Confirm that the content is in your purchase history at commerce.microsoft.com and at Xbox .com

To log in at commerce.microsoft.com or at Xbox.com you'll need to use the Microsoft account information associated with the gamertag you used when you purchased the content.

When looking for the content at Xbox.com, remember that not all purchased items load when you first navigate to the page. To find specific content, press Ctrl+F and enter a keyword (such as a word in the content's title).

If your purchase is listed at either of those sites but is not listed in the billing or purchase history of your Xbox Live account, contact Xbox Support.

Solution 5: Check the online location where you bought the content

If the content is listed there as available to buy, your purchase may not have been completed and you'll need to purchase the content again.

Solution 6: Try a different storage device

If possible, download the content to a different storage device, such as a USB storage device, and then try to play or use the content again. Here’s how:

  1. Remove the hard drive from the system.
    Note You cannot remove the hard drive from a 4 GB Xbox 360 console.

  2. Attach a USB storage device.
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  1. Format the USB storage device.
  2. Try to download and launch the content again.

Note If the content launches without issue, this is a good indication that the storage device was the issue. For more help, visit the Xbox Online Service Center

If these solutions don't work, and you keep experiencing the problem, contact Xbox Support.

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