You get "A Purchase Error Occurred" when buying content from Xbox Live on Xbox 360

When you purchase content from Xbox Live through your Xbox 360 console, you get the following error message:

A Purchase Error Occurred

Solutions

To resolve this problem, try the following solutions:

Solution 1: Sign out and try again
  1. Press the Guide button on the Xbox controller, and then press the X button to sign out.
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  1. Select your profile, and then sign in.
  2. Go to the content for which the error occurred.
  3. Try to purchase the item again. If you still can’t purchase the item, try the next solution.
Solution 2: Check the status of the Xbox Live service

Go to Service status and see if the Xbox Live service is available.

  • If the Xbox Live service is not available, wait and try to purchase the content when the service is available.
  • If the Xbox Live service is available, try the next solution.
Solution 3: Test your Xbox Live connection
  1. From the Xbox Dashboard, go to settings and select System.
  2. Select Network Settings.
  3. Select Test Xbox Live Connection.
  • If you see a yellow warning triangle, you may have a NAT problem. To learn how to resolve this issue, see the Xbox Live NAT Error Solution.
  • If you don’t see a yellow warning triangle, try the next solution.
Solution 4: Clear the cache on the Xbox 360 console

To learn how to clear the system cache on your console, see How to clear the cache on Xbox 360.

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