Error 03-57-00 occurs when you’re using Xbox 360

Problem

You see the following error code and message when you’re using Xbox 360:

03-57-00
Unrecognized Disc

This could mean one of the following things:

  • There’s a problem with the disc (for example, it might be scratched or dirty).
  • The game you’re trying to play has known problems.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Go to the Disc Drive Solution page. To resolve the disc error, try the Xbox Disc Drive Solution.

If you still experience the problem, try the next solution.

Solution 2: Request a repair. If the previous solution didn't resolve the problem, request a repair.

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