Error 03-80-00 occurs when you try to play a disc in your Xbox 360 console

Problem

You see the following error message when you try to play a disc on the Xbox 360 console:

Unrecognized Disc

If you press Y on your controller, you see status code “03-80-00.”

This may mean one of the following things:

  • There is a problem with the disc (for example, it might be scratched or dirty).
  • The game you’re trying to play might have a known problem.
  • There may be issues with the system cache.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Go to the Disc Drive Solution page

If your Xbox 360 console cannot play a disc, first try using the Xbox Disc Drive Solution to resolve the problem.

Solution 2: Inspect and clean the disc

Take a close look at the bottom of the game, movie, or music disc (the side without a label or image). Excessive scratches or smudges can prevent your console from reading the disc.

To clean the disc:

  1. Hold the disc by the edges without touching the top or bottom surface.
  2. Using a soft, clean, slightly damp cloth, lightly wipe from the center of the disc outward.
  3. When the disc is clean, load the disc into your console and see if the disc plays.

If the disc still does not play, try solution 3.

Solution 3: Try other discs

Try other discs to determine whether the problem happens with any disc or only with this particular disc.

Make sure the disc type and region code are compatible with your console. For more information about disc formats and regions, see Supported regions, formats, and discs.

If the disc you are using has a region code that is compatible with your console but you still cannot play the disc, try solution 4.

Solution 4: Clear your system cache (game discs only)

If your Xbox 360 console can’t play multiple game discs, try clearing your system cache.

If you still can’t play a game disc, try solution 5.

Solution 5: Remove the storage device (game discs only)

If the problem happens only with game discs, try temporarily removing your hard drive to see if that fixes the problem. If your Xbox 360 console doesn’t have a hard drive, skip to solution 5.

If this resolves the problem, reattach the hard drive and order a new Xbox 360 Hard Drive from our Xbox Online Service Center (sign in with your Microsoft account). Console registration is required to replace a hard drive under warranty.

If you still can’t play game discs, try solution 6.

Solution 6: Disconnect memory units and USB flash drives (game discs only)

If the problem happens only with game discs, try the following:

  1. Turn off your console.
  2. Disconnect any memory units or USB flash drives connected to your console.
  3. Turn on your console.
  4. Try playing a game.

If this solution resolves the problem, copy the content from the memory unit or flash drive to your hard drive and use another USB flash drive.

If you still can’t play game discs, request a repair.

Contact Xbox support and Request a repair

If you keep experiencing the problem, contact Xbox Support

If these steps don't resolve the problem, go to the Online Service Center and click Start Request to request a repair

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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