Error code 396B occurs when you try to download an update to your Xbox 360 console
Overview
If you get an error code that begins with "396B" when you try to download a console software update to your Xbox 360 console, the download failed.
Read this page to learn about error 396B and what you can do about it.
On this page
Error code and message
Error code 396B contains the following message:
Cannot process update.
Status code: 396B-xxxx-xxxx-xxxx-xxx-xxx
In this error code, the xxxx characters are placeholders. The actual error code varies by region. For example, an error code 396B may resemble the following:
396B - 397F - 1380 - 0702 - C000 - 0099
Problem
If you get this message and error code, it means that the update failed to download to your Xbox 360 console.
Solutions
To resolve this problem, try the solutions at Error code after console software update.
If you still experience the problem, contact Xbox Support.
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