Error code 80072EF3 occurs when you try to sign in to Xbox Live

Problem

You see the following error code and message when you're trying to sign in to Xbox Live:

Can't sign on to Xbox Live

80072EF3

This problem may occur because of a network connection issue or because there’s corrupted data on the hard drive.

Solutions

Power cycle the console

The error can sometimes be cleared by turning the Xbox 360 console off and on again.

Clear the system cache

The system cache may contain corrupted data, and clearing the system cache can resolve problems. This must be done a minimum of three times. For more information, see How to clear your Xbox 360 system cache.

Troubleshoot network connections

For help with connection issues, try the ”I’ve connected to Xbox Live before, but I can’t connect now” soution.

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