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Error 80151911 occurs when connecting to Xbox Live on your Xbox 360

You see the following error code and message when you try to connect to Xbox Live:

Can't connect to Xbox Live. Please try again later
Status code: 80151911

This may mean one of the following:

  • There's a temporary problem with the Xbox Live service.
  • There's a problem with your network setup.
  • The files on a storage device are corrupted.

Solutions

To resolve the problem, try the following solutions.

Solution 1: Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Xbox Live Core Services: up and running
2016-12-10T15:05:07.3158265+00:00

Solution 2: Troubleshoot your connection to Xbox Live
Run the Xbox Live Connection Test. Here's how:

  1. Press the Guide button on your controller.
  1. Select Settings, System Settings, and then Network Settings.
  2. Select the name of your Wireless Network, or select Wired Network for a wired connection.
  3. Select Test Xbox Live Connection.

If the Xbox Live connection test fails, try the steps in the Xbox 360 Connection Solution.
If you keep experiencing the problem, contact Xbox Support.

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