Sign in
Share this page

Xbox 360 error 80154013: “This Microsoft account already has an Xbox membership”

You see the following error code and message when trying to associate your gamertag to another Microsoft account:

This Microsoft account already has an Xbox membership. Sign in with that gamertag, or try a different Microsoft account.

Status Code: 80154013

This may mean that:

  • The Microsoft account you are trying to move your gamertag to already has a gamertag associated to it.
  • You are trying to download your profile using a gamertag that is associated to a different Microsoft account than the one you used to sign in.

Solutions

Solution 1: Check for Xbox Live service alerts

Check Xbox Live Status. If there's currently a service alert for Xbox Live, it could be preventing you from associating your gamertag to another account. Try again when the service is up and running.

Solution 2: Make sure you’re trying to associate your gamertag correctly

Review the information at Move your Xbox Live profile to another Microsoft account on Xbox 360 to make sure you’re following the correct procedure and to make sure that the Microsoft account you want to move your gamertag to meets the qualifying conditions.

Solution 3: Remove the existing gamertag from the Microsoft account to which you want to move your preferred gamertag

Before you move your gamertag to a different Microsoft account you must first remove the existing gamertag from the Microsoft account you want to use. This process requires patience as you will have a break (step 4 below) where you have to allow for a security check to ensure no one is trying to move your account without your permission.

Consider the following scenario:

  • Gamertag A is linked to Microsoft account 1.
  • Gamertag B is linked to Microsoft account 2.
picture

In this scenario, you want to keep Gamertag B, and you want to move it to Microsoft account 1. Here’s how:

  1. At accounts.live.com, create a new Microsoft account to use temporarily while you move gamertags.

    Example:
    • Gamertag A is linked to Microsoft account 1.
    • Gamertag B is linked to Microsoft account 2.
    • Microsoft account 3 is not linked to a gamertag.
  2. Move the gamertag that's linked to the Microsoft account you want to use to the temporary Microsoft account that you just created.

    Example:
    • Microsoft account 1 is now free.
    • Gamertag B remains linked to Microsoft account 2.
    • Gamertag A is now linked to Microsoft account 3.
picture
  1. Move your preferred gamertag to the Microsoft account that you want to use.

    Example:
    • Gamertag B is now linked to Microsoft account 1.
    • Microsoft account 2 is now free.
    • Gamertag A remains linked to Microsoft account 3.
picture
If you no longer want either Microsoft account 2 or temporary Microsoft account 3, you can stop here.
  1. If you still want to keep Microsoft account 2 and Gamertag A, you will need to make another move. However, to complete a complete swap between the two original Microsoft accounts, you must wait 30 days as a security measure. After 30 days, switch Gamertag A from Microsoft account 3 to Microsoft account 2.

    Example:
    • Gamertag B remains linked to Microsoft account 1.
    • Gamertag A is now linked to Microsoft account 2.
    • Microsoft account 3 is now free and can be closed as outlined above.
picture

Notes

  • You can move a gamertag to a different Microsoft account only one time every 30 days.
  • This includes new gamertags downloaded from Xbox Live.
  • If you try to move a gamertag before 30 days have passed since the last time you moved it, you’ll get the following error message:
    Sorry, we can't change your Microsoft account right now.

Solution 4: Find the correct gamertag associated with your Microsoft account

If you’re trying to sign in but have the wrong gamertag, here’s how to find the correct gamertag associated to your Microsoft account email and password:

  1. Sign in at xbox.com with your Microsoft email and password
  2. Your gamertag will be shown in the upper right hand corner of your screen. You’ll need to know this to download your profile on your Xbox 360 console.
  3. On your Xbox 360 controller, press the Guide button, and then press X to sign out.
  4. Press the Guide button again and select Download Profile.
  5. Follow the instructions to enter your Microsoft account and password to complete the download.
picture

If you keep experiencing the problem, contact Xbox Support.

Was this article helpful?

Yes
No

Thank you for your feedback

Thanks for your feedback!

We're sorry this article didn't solve your problem. We won't give up and neither should you. Try this community option, below.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Provide feedback for this topic

255 characters remain.
To protect your privacy, please do not include contact information in your feedback.
Get help from the community
Ambassador chat image
Ambassador chat
Chat one on one with a fellow Xbox User who wants to help.

Contact Us

Would you like to contact Support regarding the "Xbox 360 error 80154013: “This Microsoft account already has an Xbox membership”" issue you were reading about or a different issue?

Share this page