Error 80154042 occurs when you try to associate your gamertag with a different Microsoft account
Overview
If you see error code 80154042 when you try to associate your gamertag with a different Microsoft account, it means that you’re currently signed in on another device with the old Microsoft account.
Read this page to learn more about error 80154042 and what you can do about it.
On this page
Error code and message
Error code 8015D002 contains the following message:
Can't retrieve information from Xbox Live, please try again later.
Status code 80154042
Problem
If you get this message and error code, it means that you’re currently signed in with the old (original) Microsoft account on another device. For example, you may be signed in with the old Microsoft account on your home computer or smartphone.
Solutions
To resolve this issue, verify that you are not signed in with the old Microsoft account on another device. If you are signed in on another device, sign out and then again try to associate your gamertag with a different Microsoft account.
To provide better support, did this solution solve your problem?
Thank you for your feedback
Thanks for Your Feedback |
|
Provide feedback on this page |
|
Assistance
Xbox Support Forums
Get help from the knowledgeable Xbox Community and official Xbox Support!
Chat with an Ambassador
Connect to other Xbox customers like you who know their stuff and want to help.
Contact Us
Get in touch with an Xbox Support technician. We are ready and willing to help you!
Contact Us
Would you like to contact Support regarding the "Error 80154042 occurs when you try to associate your gamertag with a different Microsoft account" issue you were reading about or a different issue?