Error 80167611 or 80169E7F when you try to make an Xbox LIVE purchase

The error code and message resemble one of the following:

Can't retrieve information from Xbox LIVE.
Status code: 80167611

Can't retrieve information from Xbox LIVE.
Status code: 80169E7F

If you see error code 80167611 or 80169E7F when you try to make a purchase on Xbox LIVE, it means that there’s a problem with the payment method. For example, the billing information may not be correct.

To resolve this problem, try the following solutions.

Solution 1: Check your billing address

Make sure the billing address for your Xbox LIVE account matches the billing address used by your credit card company. Also make sure that your Xbox LIVE account payment information, including capitalization, matches the information that is used by your credit card company.

To change the billing address for your Xbox LIVE account, see Change your Xbox LIVE account information.

Solution 2: Contact your bank or financial institution

The Xbox LIVE purchase might have failed because:

• The credit card hasn’t been activated.
• The credit card was declined due to insufficient funds.
• The credit card is not authorized for online purchases or automatic billing.
• The credit card company is blocking the transaction.

Contact your credit card company or bank and make sure that the card that you’re using was activated, that it has available funds, and that the transaction is not being blocked for some reason.

Solution 3: Try your purchase again later

The Xbox LIVE purchase might be blocked because:

• Too many recent purchase attempts were declined.
• The Xbox LIVE account or the payment option is being used from a suspicious location.
• The payment option you provided may have a violation for non-payment that’s preventing it from being used for new purchases.

Wait and try the transaction again in 24 to 48 hours. If lots of purchase failures occur, that can prevent transactions from being processed until no purchase attempts have been made for a while (usually 24 to 48 hours).

Solution 4: Use a prepaid Microsoft Points or membership card if available

Alternatively, you can purchase a prepaid Microsoft Points card from a retailer and use it to make purchases. Note that not all purchases support Microsoft Points or prepaid options. Before purchasing Microsoft Points or a prepaid card, make sure that purchase option is available for the item you want to purchase.

Solution 5: Use PayPal to purchase Xbox LIVE Gold Memberships, games, and Microsoft Points

You can also use PayPal to purchase Xbox LIVE Gold Memberships, games, and Microsoft Points. For more information about using PayPal, visit Use PayPal with your Xbox LIVE account.

Solution 6: Confirm that you are using an approved payment method

You can use Visa, MasterCard, or American Express cards as long as they allow international purchases. Even if your card displays a Visa or MasterCard logo, it is possible that it's not approved by your bank or issuing financial institution to make an international purchase.

Note Pre-paid cards, debit cards, and gift cards (even those with a Visa or MasterCard logo) do not qualify as international cards and are currently not accepted.

If your credit card is an approved form of payment, try the next solution.

Solution 7: Check the card number, expiration date, card security code, and name for the card

Retype the credit card number without any spaces, commas, or other non-numeric characters. Verify that the expiration date, card security code, and name that you entered are correct and match what is shown on the card.