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Error 809B100E occurs when using Kinect for Xbox 360

You see the following error message when you use the Kinect sensor for Xbox 360:

Lower body not detected

This means that the Kinect sensor is having trouble seeing you during a Kinect Tuner test.

Solutions

To resolve this problem, try the following solutions:

Solution 1: Select “More info” and then “Try again”

On your console, select More Info to see suggestions you can use to try to fix the problem. After you make the suggested changes, select Try Again to run the test again.

If you keep getting the error, try the next solution.

Solution 2: Position the Kinect sensor correctly

To learn how to position your Kinect sensor correctly, see Kinect voice recognition and chat.

If you keep getting the error, try the next solution.

Solution 3: Make sure you have good lighting

To learn about optimal lighting for Kinect, see Room lighting conditions for Kinect.

Solution 4: Request a repair

If the first three solutions don’t resolve the issue, your Kinect sensor needs repair. Sign in to request a repair.

Repair or warranty questions? See Xbox 360 repair: Frequently asked questions.

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