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Error 8AC80008 occurs when using the microphone in your Xbox 360 Kinect Sensor

You see the following error code and message when using the built-in microphone in your Xbox 360 Kinect Sensor:

There's a problem with the microphone in your sensor

8AC80008

This may mean that the sensor is not attached correctly.

Solution

Make sure the sensor is plugged in correctly, and try again.

Xbox 360 S console

  1. Turn off the console.
  2. Unplug the Kinect sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.

Original Xbox 360 console

  1. Turn off the console.
  2. Unplug the Kinect sensor from the console.
  3. Make sure the power cord is plugged into a working electrical outlet.
  4. Plug the USB connector into the USB port on the back of the console.
  5. Turn on the console.

If the solution above didn't resolve the problem, your Kinect sensor needs to be repaired. See Getting your Xbox console or Kinect sensor serviced.

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