Error 8AC80008 occurs when you use the microphone in your Kinect Sensor.

Problem

You see the following error code and message when using the built-in microphone in your sensor:

There's a problem with the microphone in your sensor

8AC80008

This may mean that the Kinect Sensor is not attached correctly.

Solutions

Make sure the sensor is plugged in correctly, and try again.

Xbox 360 S console

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  1. Turn off the console.
  2. Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console.
    Important Remove the Power/USB adapter cable if your Kinect sensor came with one.
  3. Turn on the console.

Original Xbox 360 console

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  1. Turn off the console.
  2. Unplug the Kinect Sensor from the console.
  3. Make sure the power cord is plugged into a working electrical outlet.
  4. Plug the USB connector into the USB port on the back of the console.
  5. Turn on the console.

If these steps didn't resolve the problem, go to the Online Service Center and click Start Request to request a repair.

Repair or warranty questions? See Xbox 360 warranty, registration, and repair: Frequently asked questions.

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